How to learn to work as a sales cashier. How to be a good cashier

We often don’t notice cashiers in supermarkets and stores. The person who sells you the goods at the checkout counter is, for many, a part of the sales floor, a piece of furniture. But in order to work as a cashier, you need excellent health, strong nerves and much more. We were convinced of this by talking with a representative of this profession. The cashier of one of the chain stores in Petrozavodsk frankly told us about expired goods, rude customers, annoying grandmothers, and whether it was true that cashiers do not have the right to go anywhere all day and therefore work in diapers.

Even if one wants to, the job of a salesperson-cashier cannot be called easy., that’s why there’s such a turnover. Probably, many customers notice that in some stores every month there are new sellers. I myself moved from place to place many times. Now it’s almost a year since I’ve been working in one of the chain stores, because it’s the closest to my home. Since the shift ends late, it is better that the journey takes as little time as possible, and safety matters.

We work like this: two after two, three after one. Often you have to go on a shift on your day off - when someone gets sick or quits. If there is no possibility or desire to be suddenly called to work, then turn off your mobile phone. We rarely take sick leave, since it is not welcome, and in this case we lose in salary. Although many often catch colds: due to drafts and constantly running refrigeration equipment.

Training takes place on site; usually under the guidance of a senior or a more experienced cashier. There are very few people with trade education in our store - they are mostly women of various professions. Usually those who cannot find another job go to supermarkets. Often young people graduate from college or technical school, but cannot find a job in their specialty: they push around and push around and come to us. Previously it was mostly girls, but now there are also boys. Middle-aged people are, as a rule, those who already have experience in trading.

Our profession requires attentiveness, endurance, and speed.. Imagine that you are sitting at the checkout, people are walking in an almost continuous stream, and you need to correctly order all the goods, not to make a mistake with the money. Before that, I worked in another chain store, where the buyer does not punch the barcode for vegetables or fruits himself - this is done at the checkout. I take a bag of apples from the basket, but guess what kind of apple it is? You have to remember both the entire product and the code so as not to look for it in the list and not slow down your work. And in another case, the buyer himself may stick on something wrong: you can’t keep track of everything.

Now I have a lot of things brought to automaticity, and at the very beginning there was panic, and wild fatigue, and resentment, and tears. Therefore, it happens that new employees work for a day or two and leave, because they believe that they cannot withstand either the pace of work or communication with people. Not all customers are able to understand that a girl working at the checkout for the first day is worried and does everything slowly. Many are indignant because of this, but she needs to learn!

We don’t sit at the cash register all day: no one can stand that.(I read somewhere that cashiers cannot go to the toilet and work in diapers - I laughed: this is not true!) Displaying goods in the hall is like moments of rest for me, although here, too, everything needs to be done quickly. You also need to cut out price tags, not confuse what belongs to what, and first of all, change those where the product is on sale or is no longer on sale. And, of course, you need to make sure that there are no expired goods on the shelves: contrary to popular belief, no one puts them there on purpose!

There are a lot of myths about the work of cashiers in general, and some of them date back to Soviet times. What words are traditionally used to address us? That's right: “weigh in”, “cheat”, “deceive”. It’s as if only people with thieving tendencies go to work in trade, or as if everyone who gets a job in a store somehow becomes dishonest. In addition, when checking the price of an item using a barcode, the cashier cannot cheat, unless the code is pasted incorrectly, but this happens extremely rarely, and the reason, again, is inattention, not intent.

Every third grandmother returns to the cashier with a receipt and questions: “Why is this like this? Did you hit it correctly here?” We have to explain, and other buyers wait. However, not all. One morning there was literally no one to work at the cash register, and a line formed. Some were silent, others grumbled, and one woman shouted to the saleswoman who was laying out the goods nearby: “Come on, quickly sit down at the cash register!” She was literally dumbfounded. It happens that they pick up goods and only at the checkout do they “find out” how much it all costs. They are indignant, throw the baskets, force them to return it.

Customer rudeness is something we encounter almost every day.. There is no seller in the department, contact another, politely ask someone to come over. Why stand there angrily and shout into space: “There’s no one here forever! Drinking tea in the back room again! Where are your bosses? I’ll write a complaint!” But the fact is that we simply do not have enough workers. Why it doesn’t dawn on some people that we are the same people is beyond me. At first I was worried, but now I don’t pay attention: anyway, most buyers look at us like furniture.

We don't have any benefits. Let's say in our supermarket we don't buy products at a discount. Expired ones (as a rule, they are still quite edible) - please, and the rest - on a general basis. And in one of the stores where I once worked (I won’t name it, although it is now closed), the bosses literally forced the salespeople to take “overdue” payments, although not everyone needs it!

Has anyone ever thought how “pleasant” it is for people to go out? to work on the first of January, even later than usual? In my opinion, the only good thing about a rotating schedule is that during the week you have the opportunity to go to some institutions. The vacation schedule is also not always convenient - sometimes you can only dream about relaxing in the summer. And our bosses don’t really value us: as a rule, no holiday greetings or gifts. We don’t have any get-togethers at work: there’s no time. Have a quick bite and off you go!

Do people steal goods? And how! A lot of things are carried out under clothes in winter. So, one day before the New Year we ordered a very expensive raw smoked sausage to try. Do you doubt whether they will take it? The next day we looked - an empty shelf! They were surprised because none of the cashiers remembered punching it, and when the manager looked at the computer, it turned out that the sausage should be in place. That is, everything was stolen! There was a case when a very decent-looking lady stuffed her coat pockets with cheap panties. They pierce bags of prepackaged sweets and drag them away individually. And I’ll never forget how a homeless person ate a bun right in the hall. And what will you do with it? We forgave him.

One can say different things about different categories of buyers. Men are almost never rude, and when they find themselves in the wine department, they really like to have heart-to-heart conversations, which is why I don’t like working there. Middle-aged ladies are the most rude, but young people are not. Grandmothers always have two wallets: with paper money and with change, which they usually pour into the palm of their hand. Children are often naughty at the cash register because they sell chewing gum, lollipops, chocolates, etc.

The attitude of buyers towards each other is different. Often a woman will put a basket, next to her bag - that’s it, there is no room for the next basket. Until he slowly counts the change, puts it in his wallet, and the wallet in his bag, he doesn’t move from his place. The next customer stands with a heavy basket in his hands and waits.

Of course, it's not all bad. There are regular customers: they say hello, even when meeting on the street, they smile. We also recognize such people and are very grateful to them. It used to be that on holidays, customers gave us chocolates and flowers - this, of course, was very nice. There are also those who even put baskets back in place! They also bring us food that someone had forgotten in their baskets. We leave them at the checkout and very often return them to the owners. I myself found wallets at the cash register twice - I didn’t take them for myself, I returned them, because I believe that if you appropriate someone else’s, it will definitely be punished.

In our profession, if you try, don’t be lazy and have good health, you can earn 25-30 thousand. Some people ask how I feel when I see the money in the cash register. Never mind! It's not my money. Although over time, I caught myself thinking that I was happy at the sight of hundreds, fifty dollars and tens - there are often few of them in the store. And we all really like customers who pay for goods without change.

This is an algorithm for working with a buyer. The same as offering discounted goods at the checkout. This is not annoying at all, it’s another matter that those who work with their souls can come up with something of their own, smile, treat each customer individually, cheer him up and thereby make him want to buy the product and come again to a specific store. It all depends on the person, on his love for his work and on our attitude towards each other.

Working as a cashier in a store is the easiest job you can get in Moscow. You can learn everything in 2 days, Russian citizenship is not required everywhere, large chains hire employees with disabilities. This will not always be the case: many stores are already installing self-service checkouts in order to save on staff who receive an average of 28,000 rubles per month for a 9-hour shift. However, for now, every day tens of thousands of people, mostly women, put on a branded apron and cap, scan barcodes, change the cash register tape, offer goods on sale and are terribly afraid of selling alcohol to minors, so as not to incur a fine.

What the store looks like through the eyes of a cashier

On a weekday morning, the Ya Beloved supermarket is empty. Mostly pensioners and young mothers come in before 11. At the entrance, as everywhere else, there are vegetables and fruits. This is the first test of attentiveness: the cashier must distinguish a Conference pear from an Abbot pear by its speckles, and Krasnodar tomatoes from those grown near Moscow, even if they look exactly the same.

There is less confusion in the dairy department; you just need to remember that cottage cheese and cheese curds need to be additionally wrapped in cellophane so that they do not stain other products in the same bag. The highest paid supermarket employees work in the meat and fish department (from 32,000 rubles per month), but they also need to be checked: if they suddenly weigh the minced meat at the price of a tenderloin, the cashier will be responsible for this. The bakery is also full of surprises: the packages of pies have a price tag with the cost of one pie, and the cashier has to count how many of them there actually are.

But the most difficult department is alcohol. Booze comes in gift packaging - in order to open such a bottle, you need to print it. Sometimes alcohol is on sale - you have to keep the assortment in mind at all times. There is also a genre of alcoholic cocktail, which can hardly be distinguished from an energy drink - this is used by cunning teenagers.

To record alcohol at the checkout, there is even a separate hand-held excise stamp scanner - if you forget to scan the bottle with it, a QR code will not pop out of the printer confirming that the alcohol is licensed. The receipt with the code comes out last and, as luck would have it, takes a very long time to print, so that rarely does the buyer even wait for it to be issued, but if he does wait, he crumples it up in bewilderment and immediately throws it away. For selling alcohol to minors, naturally, sanctions ranging from general censure to dismissal are imposed - cashiers say that this is why few people come to work for them now, they are afraid.

After alcohol, you can relax - followed by cereals, sweets, household chemicals and a children's department, the assortment is standard, nothing complicated.

The view on the other side of the cash register is amazing. On the spot where the black and white monitor with numbers is located, crib sheets are glued: numbers for goods without a barcode, such as a penny bag or fresh pita bread, a piece of paper with the date of birth, from which the age of those able to buy cigarettes and alcohol is calculated, brochures about smiling and a several times repeated call check documents from dubious buyers. If you don't ask for documents, you'll get checked and you'll lose your money and your job. But they hold on to their jobs here.

How much can you earn in a store?

The salary depends on the number of hours worked and starts at 26,000 rubles (the maximum 32,000 rubles is received by cashiers who work almost seven days a week). The salary consists of a salary and a bonus; all fines - for a shortage or loss of a receipt in the case of payment by card - are deducted from the bonus. Every day - free lunch in a tiny dining room, the opportunity to go out to smoke for a couple of minutes every two hours and disarming stability. If you work well as a cashier, it means that you will soon become a senior and your salary will increase to 35,000 rubles. This is what happened to Zaira: she was born in Dagestan, worked as an investigator in Moscow for 17 years, and then went to work as a cashier in a store and stayed for 8 years. She quickly grew to senior level, but didn’t go any further - she already had enough responsibility. The senior cashier, on duty, supervises the new hires, counts the cash register, fills out a ton of reports every evening and signs explanatory notes for cashiers who have returned the cash register with a minus or plus. 50 rubles in both directions does not count, but larger amounts do. A big minus is deducted from the cashier's salary.

Zaira and the trainees are the first to go for lunch - at 12 o'clock. At this time, they begin to feed the workers who started their shift at 8 am. Next will be those who work from 9, and so on. The food is simple: pasta, buckwheat, cutlets, vinaigrette, tomato and cucumber salad, chicken noodles, compote, buns, fruit. They share everything with everyone, don’t refuse anyone extra, and season all soups and salads with mayonnaise from half-kilogram packets - one or even more is used in a day.

After lunch, smokers and non-smokers gather at the entrance to the warehouse - this is the smoking room. The new helper can’t handle the hose and accidentally splashes those sitting on the cardboard with ice water. Everyone laughs in unison: nothing, it’s just the first day, he’ll learn. A young loader boasts about the iPhone he borrowed yesterday for his birthday - women vying with each other to approve. They are discussing a planned vacation: Türkiye is closed, Crimea is said to be crowded. There is nowhere to go, everyone stays in the city. Those who are taking their children to school in September don’t even think about relaxation - they are discussing the indoor market right behind the store, they brought backpacks there for 500 rubles: they are beautiful - you have to take them.

After lunch, more people come - they go mainly for cigarettes, ready-made hot food and meat - minced meat is on sale this week. An elderly woman appears in the store, late for happy hours for pensioners from 9 to 12 in the morning, when they give a 7% discount with a social card. He argues noisily with someone in the vegetable store and finally makes it to the checkout counter. In the basket there is a package of milk on sale - also a hit, 100 rubles for sour cream, milk and cottage cheese with an expiration date that ends in a couple of days - and two lemons: “It’s good that you smile, but in vain. You sit and...[deceive] people. How? You write that your lemons are from Uzbekistan! Have you ever been there? What lemons are there! Just to rip off the money!” The scanned lemons turn out to be South African, but there is no point in telling the customer about this - the customer is always right and all that.

Having not received a scandal at the checkout, the woman attacks the hall administrator, who is bored with a walkie-talkie at the exit. He, too, is not allowed to swear, and, after silently listening to the curses, he sadly watches her go.

A gaggle of children enters the store: they take turns drinking cola and ice cream, passing each other a discount card. “That’s possible,” says Zaira standing next to her and breaks into a smile. Not only this, you can even get a regular pensioner customer a discount on a social card if he did not have time to come shopping from 9 to 12. In gratitude, such people usually linger at the checkout and tell how they went to the dacha, and willingly take a leaflet with fresh promotions for two weeks.

At five o'clock the cashiers start their evening tea. Enough time to butter a bun with sesame seeds and drink a cup of instant coffee. Yes, sitting at the cash register for 8 hours is not the most fun thing, but you can always go out to take a break, stretch your legs, and sometimes customers come in so happy that you smile for another hour: one asks for a review book in order to seriously write a thank you, another promises to come more often and buy more, and the third reports that the day was so-so, but the cheerful, smiling cashier saved the day.

There are also buyers who make your eyebrows stand on end. A well-dressed girl with an inscrutable face drops a five-ruble coin from the other side of the cash register and, leaving, says to the cashier: “You can pick it up later.” The irritated, red-faced man becomes furious at the obligatory questions about the package and the availability of a discount card and leaves without waiting for the change. A couple of fun-loving friends are discussing the bag of a salesman coming out for lunch: “Look, she has a fake Balenciaga.” No matter what they say, no matter how they look, you need to smile and be polite from the first to the last minute of a nine-hour shift. This is exactly why there are far fewer male salespeople; they are mostly students who need a part-time job for the summer. But most of them still work not at the cash register, but in the fish or meat departments, in the warehouse or as a hall administrator. Now there is not a single male cashier on the staff of this particular store - and this is the case almost everywhere. But this doesn’t upset the women at the cash register at all: “Well, what are they doing here, they won’t be able to stand it.”

How to get to work in Moscow supermarkets

The employee responsible for accepting resumes at Pyaterochka first of all tries to persuade a potential candidate to send his resume by email and not ask unnecessary questions. At Magnolia, they are primarily interested in where the caller got the number from, and do not want to talk without this information (the number is easily found, like other networks, on the website). There are other difficulties with Auchan: the chain does not have a centralized HR department - and to find out about open vacancies, you need to call each store separately, because cashiers are not needed everywhere. The entrance to the world of “Crossroads”, “The ABC of Taste” and “The Seventh Continent” is a little friendlier.

Hi all. You most likely chose your profession out of despair. Well, did I guess right? The salary is small, frequent fines and office checks.

And also theft. But you are only responsible for the cash register. That is, for money. If it’s negative, pay from your own wallet. At the end of each shift.

Well, don't be so scared. I rose to the rank of senior cashier. In general, let's go.

* You must learn to quickly and accurately count large and small money, scan goods and give change. Don't forget about checks. Pack your herring (and more) in free plastic bags.

* There is nothing difficult in mastering a cash register. Sometimes a return is required. This is where the first turmoil begins.

* Learn to be calm. Without iron endurance, nothing will work out for you. The work of a cashier is carried out in an endless stream of customers, among whom there are dissatisfied, angry, conflict-ridden and grumpy ones. And if you start reacting to every creature, you won’t even last a week.

* Be careful what you punch. Particularly quick ones will become distracting, talk with their teeth, carefully pushing the stroller behind their back. Take a look at it unobtrusively. If you hear any disturbances, just ignore them. They can call you names, humiliate you, insult you. An experienced cashier will do his job, remembering that the store, to put it easier for you, is a stall where there are different heads. Rough, but intelligible. If a customer scolds you, imagine yourself as a psychiatrist facing an aggravated patient. I did this, it became easier to work.

* To learn how to work at the checkout, you need to understand that no one in the store will praise or thank you. The administrator believes that you are obliged to do what he says. If you don’t like it, you’re welcome to the labor exchange.

* And here is the most important thing. Make friends with your replacement. Through thick and thin! If something happens, she will replace you, but you don’t let her down either. Remember that you are working in the same team. If you fall apart, it means someone will have to quit. It's good if there are no setups. Otherwise you will still have to pay the shortfall. I went through all this when I started working as a cashier.

* Sometimes you will be asked to replace the seller. You also place piece goods on racks located next to the cash registers. Don't forget to print out the current price tags.

* The store has its own “kitchen”. Over time, you will be initiated into it. But for this you need to learn to keep your mouth shut.

I have a mink coat, an average lousy foreign car, a dacha in the Moscow region and a refrigerator filled to capacity. Despite the fact that I live without a husband, in a three-room apartment.

If you have any questions, please ask. I will answer in full.

Varvara Dmitrievna Ponomar.

The material was prepared by me, Edwin Vostryakovsky.

A cash register, according to Federal Law No. 54, must be present for every entrepreneur conducting cash transactions. Some businessmen believe that using the device is very difficult and they will not be able to master it on their own. But this is not so - once you figure it out, you will be able to work on almost any CCP model. We will tell you about how to use a cash register : There is nothing complicated about it.

General rules

Before using the cash register, be sure to read the instructions. It contains all the keyboard shortcuts and rules for punching checks. Remember that at the end of the day you need to “reset” the cash register by withdrawing all the cash earned during the day and filing a report in the cash book.

The rules for using a cash register are quite simple.

Who can work with CCP?

Only those people who have entered into an agreement with the business owner on full financial responsibility (or the entrepreneur himself) can operate a cash register. They must also learn how to properly operate a cash register at least at a minimum level (knock out receipts, reset the machine). You can undergo training at the KKT technical service center.

Note:Before the cash register starts operating, the individual entrepreneur or the store director, together with the cashier, must open the drive and the cash register counter, knock out the reporting receipt and check the coincidence of the amounts for the last day with the operator’s audit trail.

The director's responsibilities also include:

• entering accurate readings from the machine into the cash book, certifying the results with your signature;
• registration of the beginning of a new control tape (it indicates the number of the cash register, the start date of its use and the readings of the control register);
• issuing keys to the drive and the device itself to the responsible person;
• issuing small bills and coins to the cashier for change;
• providing employees working with the machine with cash register and ink ribbons.

Cashier responsibilities

Before starting work, a cashier must:

• check the functionality and integrity of the cash register units;
• adjust the date and time, check if the cash register is reset to zero;
• before starting work, you need to knock out a couple of zero checks, checking the functionality of the printing mechanism;
• at the end of the working day, reset the cash register and hand over the cash to the director.

Rules for working with cash registers may differ - read the instructions

How to work with CCP

Let's figure out how work with a cash register: step-by-step actions. First of all, turn on the device. Some devices are turned on by a button on the rear panel, some by turning the key to the REG position. The display should show zeros: this means that everything is working normally. The further algorithm of work looks like this:

1. Authorization. Some cash register systems begin to work only after the employee is authorized. To do this, you will need to enter your service number and password or use a special card.
2. The sale is carried out by entering the required amount. Enter the correct price for the item using the number keys. Then click the product classification button (usually they are divided into groups, for example: clothing, shoes, food). Some cash registers can read product barcodes, automatically knocking out the required amount. Then click the “Payment” or “Cash” button and the purchase will be completed.
3. If you have any discounts on the full price, you can get them directly on the device. Enter its full price, then select the product category, enter the discount amount and click the “%” button (for example, 15%).
4. If you need to enter several different items into one receipt, then enter their price and press the category key. Repeat this process until you have entered all the items, then click “Payment”.
5. A zero check is issued simply by clicking on the “Payment” or “Cash” button.

These are the simplest rules for using a cash register. You can learn more about complex operations from the instructions for your device.

Replacing the ribbon

let's consider how to insert a tape into a cash register - this has to be done quite often, so it is necessary to bring this process to automation.

Inserting the tape is not difficult: practice a couple of times and you will learn how to