Requirements for the position of hotel director. Job description of the hotel director

I. General provisions

1. The hotel director belongs to the category of managers.

2. A person with a higher professional education and professional experience in housing and communal services of at least 5 years is appointed to the position of hotel director.

3. The hotel director must know:

3.1. Resolutions, instructions, orders, other governing and regulatory documents of higher and other bodies relating to the service sector.

3.2. Rules for the provision of hotel services in the Russian Federation.

3.3. The procedure for maintaining residential and other hotel premises.

3.4. Organization of logistics.

3.5. Advanced domestic and foreign experience in hotel services.

3.6. The procedure for preparing reports on the economic and financial activities of the hotel.

3.7. Forms and systems of remuneration.

3.8. Economics, organization of hotel services and organization of labor.

3.9. Labor legislation.

3.10. Labor protection rules and regulations.

II. Job responsibilities

Hotel director:

1. Organizes and ensures the efficient operation of the hotel.

2. Provides clients with information about the services provided.

3. Monitors the quality of customer service in accordance with the class of the hotel, proper use, accounting and distribution of residential rooms and places, as well as compliance with the passport regime.

4. Directs the work of hotel staff and services to ensure the safety and maintenance of premises and property in good condition in accordance with the rules and regulations of operation, uninterrupted operation of equipment, external landscaping, compliance with sanitary, technical and fire safety regulations.

5. Ensures cost-effective hotel management, timely and high-quality provision of a range of services to residents.

6. Organizes work on preventive inspection of residential rooms, utility rooms and other hotel premises, to carry out major and current repairs.

7. Takes measures to strengthen and expand the material and technical base of the hotel, increasing its level of comfort.

8. Ensures the maintenance and timely submission of reports on the economic and financial activities of the hotel.

9. Takes measures to provide the hotel with qualified personnel.

10. Provides the right combination of economic and administrative management methods.

11. Implements measures to introduce progressive forms of service organization.

III. Rights

The hotel director has the right:

3. Make decisions on the appointment, relocation and dismissal of hotel employees; on encouraging distinguished employees, imposing penalties on violators of production and labor discipline. The hotel director has the right to:

1. Represent the interests of the hotel and act on its behalf in relations with other organizations and government bodies.

2. Sign and endorse documents within your competence.

3. Make decisions on the appointment, relocation and dismissal of hotel employees; on encouraging distinguished employees, imposing penalties on violators of production and labor discipline.

IV. Responsibility

The hotel director is responsible for:

1. For improper performance or failure to fulfill one’s job duties provided for in this job description - within the limits determined by the current labor legislation of the Russian Federation.

2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.

3. For causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.

Typical sample

I APPROVED

___________________________________ (Last name, initials)
(name of organization, pre- ________________________
acceptance, etc., its organizational (director or other official)
legal form) official person, authorized
what must be asserted
nal instructions)

" " ____________ 20__

Job description

Hotel directors
______________________________________________
(name of organization, enterprise, etc.)

" " ____________ 20__ N__________

This job description was developed and approved by
based on an employment contract with __________________________________________
(name of the position of the person for whom
______________________________________________________________ and in accordance with
this job description has been compiled)
provisions of the Labor Code of the Russian Federation and other regulatory
acts regulating labor relations in the Russian Federation.

1. General Provisions
1.1. The hotel director belongs to the category of managers.
1.2. A person who has
higher professional education and work experience in the specialty in
housing and communal services for at least 5 years.
1.3. Appointment to the position of hotel director and dismissal from
it is produced by ________________________________________________________________.
1.4. The hotel director must know:
- resolutions, instructions, orders, other governing and
regulatory documents of higher and other bodies related to the field
service;
- rules for the provision of hotel services in the Russian Federation;
- the procedure for maintaining residential and other hotel premises;
- organization of logistics;
- advanced domestic and foreign hotel experience
service;
- the procedure for preparing reports on economic and financial
hotel activities;
- forms and systems of remuneration;
- economics, organization of hotel services and organization
labor;
- labor legislation;
- labor protection rules and regulations;
- _________________________________________________________________.
1.5. During the absence of the hotel director (illness, vacation,
business trip, etc.) his duties are performed by a deputy. With absence
such - a person appointed in accordance with the established procedure who acquires
relevant rights and is responsible for proper execution
duties assigned to him.
1.6. ______________________________________________________________.

2. Job responsibilities
The hotel director performs the following duties:
2.1. Organizes and ensures efficient hotel operations.
2.2. Provides clients with information about the services offered.
2.3. Monitors the quality of customer service
in accordance with the class of the hotel, proper use, accounting and
distribution of residential numbers and places, as well as compliance with passport
mode.
2.4. Directs the work of hotel staff and services to ensure
safety and maintenance of premises and property in good condition in
in accordance with the rules and regulations of operation, uninterrupted operation
equipment, external landscaping, compliance with sanitary and technical
and fire regulations.
2.5. Ensures profitable hotel management,
timely and high-quality provision of a range of services to residents.
2.6. Organizes work on preventive inspection of residential rooms,
utility and other premises of the hotel, for carrying out capital and
current repairs.
2.7. Takes measures to strengthen and expand
material and technical base of the hotel, improving its level
comfort.
2.8. Ensures the maintenance and timely submission of reporting
economic and financial activities of the hotel.
2.9. Takes measures to provide the hotel with qualified
personnel, determines the job responsibilities of hotel employees
by developing and approving job descriptions.
2.10. Provides the right combination of economic and
administrative management methods.
2.11. Carries out measures to introduce progressive forms
service organizations.
2.12. _____________________________________________________________.

3. Rights
The hotel director has the right:
3.1. Represent the interests of the hotel and act on its behalf in
relationships with government authorities and other
organizations.
3.2. Sign and endorse documents within your
competencies.
3.3. Make decisions on appointment, transfer and release from
positions held by hotel employees; on encouraging those who distinguished themselves
workers, imposing penalties on violators of production and
labor discipline.
3.4. ______________________________________________________________.

4. Responsibility
The hotel director is responsible for:
4.1. For improper performance or failure to fulfill their duties
duties provided for in this job description, in
within the limits determined by the labor legislation of the Russian Federation.
4.2. For offenses committed in the course of exercising their
activities - within the limits determined by administrative, criminal and
civil legislation of the Russian Federation.
4.3. For causing material damage - within the limits specified
current legislation.
4.4. ______________________________________________________________.

The job description was developed in accordance with ________________
(Name,
_____________________________.
document number and date)

Head of structural unit (initials, surname)
_________________________
(signature)

" " _____________ 20__

AGREED:
Head of the legal department

(initials, surname)
_____________________________
(signature)

" " ________________ 20__

I have read the instructions: (initials, surname)
_________________________
(signature)

Download job description
hotel director(.doc, 83KB)

I. General provisions

The hotel director belongs to the category of managers.
A person with a higher professional education and professional experience in housing and communal services of at least 5 years is appointed to the position of hotel director.
The hotel director must know:
1. 3.1. Resolutions, instructions, orders, other governing and regulatory documents of higher and other bodies relating to the service sector.
2. 3.2. Rules for the provision of hotel services in the Russian Federation.
3. 3.3. The procedure for maintaining residential and other hotel premises.
4. 3.4. Organization of logistics.
5. 3.5. Advanced domestic and foreign experience in hotel services.
6. 3.6. The procedure for preparing reports on the economic and financial activities of the hotel.
7. 3.7. Forms and systems of remuneration.
8. 3.8. Economics, organization of hotel services and organization of labor.
9. 3.9. Labor legislation.
10. 3.10. Labor protection rules and regulations.
During the absence of the hotel director (illness, vacation, business trip, etc.), his duties are performed by his deputy. In the absence of one, a person appointed by order of the director of the enterprise, who acquires the corresponding rights and is responsible for the improper performance of the duties assigned to him.

II. Job responsibilities

Hotel director:

Organizes and ensures efficient hotel operations.
Ensures that clients are provided with information about the services provided.
Monitors the quality of customer service in accordance with the class of the hotel, proper use, accounting and distribution of residential rooms and places, as well as compliance with the passport regime.
Directs the work of hotel staff and services to ensure the safety and maintenance of premises and property in good condition in accordance with the rules and regulations of operation, uninterrupted operation of equipment, external landscaping, compliance with sanitary, technical and fire safety regulations.
Ensures cost-effective hotel management, timely and high-quality provision of a range of services to residents.
Organizes work on preventive inspection of residential rooms, utility rooms and other hotel premises, to carry out major and current repairs.
Takes measures to strengthen and expand the material and technical base of the hotel, increasing its level of comfort.
Ensures the maintenance and timely submission of reports on the economic and financial activities of the hotel.
Takes measures to provide the hotel with qualified personnel.
Provides the right combination of economic and administrative management methods.
Carries out measures to introduce progressive forms of service organization.

III. Rights

The hotel director has the right:

Represent the interests of the hotel and act on its behalf in relations with other organizations and government bodies.
Sign and endorse documents within your competence.
Make decisions on the appointment, relocation and dismissal of hotel employees; on encouraging distinguished employees, imposing penalties on violators of production and labor discipline.

IV. Responsibility

The hotel director is responsible for:

For improper performance or failure to fulfill one’s job duties as provided for in this job description - within the limits determined by the current labor legislation of the Russian Federation.
For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
For causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.

1. General director of a hotel company

Main functions. Providing management of all aspects of the economic activities of the hotel enterprise in accordance with the established standard within the framework of the directions determined by the financial and production plan.

Work performed

1. Appoints and encourages capable department heads, taking care that these managers, in turn, prepare their own cadre of competent workers.
2. Responsible for approving the budget of the hotel enterprise, covering all aspects of activity, in cooperation with the chief accountant-controller of the hotel.
3. Manages the activities of the hotel enterprise with the greatest efficiency in order to achieve the maximum volume of services provided and profit in accordance with the developed plan and estimate.
4. Responsible for adopting the hotel's comprehensive marketing plan and implementing the product sales strategy along with the hotel's promotional plan and communications with individuals or community organizations.
5. Implements and adheres to uniform labor management policies and other practices related to efficient hotel operations, including operations, sales programs, fire safety, personnel development, quality standards, etc.
6. Periodically checks and evaluates the technical condition of the hotel facilities and, using professional experience, monitors the implementation of the plan aimed at ensuring maximum operational efficiency and meeting guest demand.
7. Implements and reviews plans for training and advanced training of all employees in order to ensure a high level of service, instill high moral principles among hotel employees, and assists in staffing the hotel.
8. Acts as a direct representative of the company, helps strengthen and expand connections with relevant circles, helping to create a high image of his company.
9. Responsible for maintaining contacts with representatives of other companies, informing them about the state of affairs in the hotel and long-term planning.

Exercises direct control over executive directors and department heads.

Under the direct supervision of the company's vice president, who manages the sales area.

Responsibility. Responsible for the results of expenses and profits of the hotel enterprise, maintaining and improving quality standards, for appropriate changes, training and control of personnel of the hotel enterprise.

2. Deputy General Director

Main functions. Assisting the General Director in ensuring the business activities of the hotel enterprise in accordance with the established standard and financial indicators.

Work performed

1. Assists the General Director in the appointment, development and promotion of capable department heads, ensuring that these managers, in turn, prepare their own staff of competent employees.
2. Assists the General Director in approving the plan and budget covering all aspects of the hotel enterprise.
3. Assists the General Director in monitoring the activities of the hotel enterprise with maximum efficiency in order to achieve the maximum volume of services provided and profit in accordance with the developed plan and budget.
4. Assists the General Manager in developing the hotel's comprehensive marketing plan and implementing product sales strategies, promotional plans, and the hotel's relationships with individuals or community organizations.
5. Assists the General Manager in the implementation of sound labor management and practices related to efficient hotel operations, including operations, sales programs, fire safety, staff development, quality standards, etc.
6. Assists the General Manager in periodically inspecting and assessing the technical condition of the hotel facility, based on professional experience, in executing the plan to ensure maximum efficiency and meet guest demand.
7. Assists the General Manager in the implementation and review of appropriate training and development plans for all employees to ensure a high level of service, instill high moral values among hotel employees and assist in the future staffing of the hotel corporation.
8. Assists the General Director in representing the company locally, in establishing connections with relevant circles, thereby creating a positive opinion about the hotel, and maintains contacts with its founders.
9. In the absence of the General Director, replaces him.
10. Deals with all urgent and current production matters.

Exercises direct control over the heads of leading departments.

Responsibility and authority. Responsible for the ongoing appropriate work of the hotel enterprise within the framework of the directions established by the General Director. Consulting and guidance to department heads.

3. Head of Marketing Department

Main functions. Plan, direct and control the preparation, expansion and implementation of marketing programs with the aim of selling hotel rooms and services while obtaining the maximum level of revenue and profits. Manages and supervises the activities of highly qualified personnel and employees of the marketing department, the organization and servicing of conferences, group meetings and banquets.

Work performed

1. Engaged in planning, developing marketing and marketing programs aimed at expanding sales and advertising of accommodation facilities and services, while maintaining close business contacts with the General Director and with individual administrative or public organizations, thus ensuring the compliance of hotel marketing, advertising programs to local and corporate targets on sales volume and profitability issues.
2. Organizes, manages and controls the receipt of applications from various local, regional, state social, political, industrial, corporate and religious groups through external and personal contacts, telephone conversations and correspondence in order to stimulate them and reserve hotel rooms, meeting places , conferences, banquets or any other events while obtaining maximum profits, while following the standards of quality and service.
3. Plans and develops local target programs, individual sales quotas, overall departmental sales plans or any other programs aimed at promoting sales within the Marketing Department and/or the entire hotel operation and in accordance with any other marketing objectives assigned by management.
4. Develops and maintains close official contacts with the General Director and all other departments of the hotel enterprise, including the reception service, the chief accountant-controller department, the food and beverage department, the Public Relations department, etc., in order to maintain full awareness of room availability, pricing, policy changes, menu selection, etc., to enable the marketing department to present and sell the best and most up-to-date accommodations and services available to the client. Makes changes to sales plans and/or alters sales efforts as deemed necessary to ensure best results during both peak and slow sales periods.
5. Develops and maintains close relationships with local and regional competitors through personal contacts and through professional and industry associations, keeping pace with the advancements of competing businesses in the provision of services, accommodations, new programs and costs in order to maintain the competitiveness of the hotel industry. businesses and develop new marketing methods.
6. Responsible for the selection, training and development of marketing department personnel, including banquet and conference service workers. Plans and regulates the remuneration of department employees, recommending salary increases for services and in the form of incentives, certifying and evaluating employee performance. Bears responsibility and takes disciplinary action, up to and including dismissal from the department.
7. Coordinates, directs and manages the activities of the Conference Services Department, including the preparation of detailed specifications for conferences, meetings and event management. This includes direct personal and/or telephone contacts and/or correspondence with clients to coordinate meeting space, event arrangements, required audio and video equipment, special exhibition requirements, hotel reservations for key meeting participants, and etc., in order to prepare everything necessary and satisfy all the wishes of the customer.
8. Meets the needs of customers during their stay at the hotel, supervising the work of all conferences, meetings and other events, monitoring the compliance of services with the conditions agreed upon with the customer in advance, giving orders in order to comply with the wishes of the customer and thereby contribute to the development business contacts.
9. Responsible for collecting data and preparing all marketing reports, including forecasts, budgets, backlogs, weekly and monthly reservations, order cancellations and other information necessary to enable management to make cost-effective decisions.

Exercises direct control over:

a) head of the sales department;
b) head of the conference services department;
c) agents selling services;
d) coordinators for organizing conferences;
e) clerical workers, indirectly: over the heads of banquet and catering services.

Under the direct control of the General Director.

Responsibility

1. Relationships between team members. A high degree of qualification, dedication, tact, and the ability to persuade are required. Be able to work effectively with customers and managers of all departments to maintain the highest standards of service and accommodations.
2. Materials or products. Responsible for maintaining a high rate of sales of hotel services. Oversees departmental payroll, advertising and promotion costs, and all clerical overhead expenses.
3. Equipment. Responsible for all office equipment and supplies, as well as hotel equipment and fixtures where this may have an impact on increasing sales.
4. Money. Responsible for maximizing revenues and profits, for the sales of hotel rooms and public spaces.
5. Business contacts (internal). With the General Director, department heads, marketing and banquet staff, (external) - with conference management, conference bureaus, airlines, chairmen of public organizations, local businessmen, local executive associations, etc.
4. Manager of rooms

Main functions. Organize, plan, control and direct, through department heads, work related to hotel rooms, including porter service, doorman service, bellhops, porters, administrative and economic activities, safety precautions, telegraph and telephone service, in order to ensure the most convenient and pleasant stay. guests and making the most of the hotels' experience, driving repeat business.

Work performed

1. Organizes, supervises and directs the reception service, including check-in, check-out, doorman, bell and porter service, reservations, credit, guest accounts, guest complaints and suggestions, which is achieved through the development and implementation of effective policies and programs implemented by qualified, committed , polite staff in order to ensure the most convenient and enjoyable stay for the guest.
2. Monitors and directs the preparation and analysis of 3-day, 10-day, 3-month and 12-month room inventory audit and forecast reports, including reservations, late check-ins, guarantees, room blocks, suites, special requests, to ensure consistent control over the availability of rooms, which will ensure the highest percentage of their occupancy at the highest acceptable average room rate.
3. Organizes the control and management of business and administrative activities, including all rooms, public and utility rooms, through the correct placement and use of qualified administrative and economic personnel so that all rooms and public spaces are clean, comfortable, cozy, ready for sale and operation.
4. Supervises and directs hotel laundry operations to ensure efficient production of clean linens required to maintain guestrooms and food service to the highest standard.
5. Supervises and directs the cost-effective operation of hotel technical services, including high-voltage substation, lighting and power, energy conservation programs, preventive maintenance systems and services, and routine repairs and maintenance, fire and safety equipment, to keep hotel facilities and utilities operational with maximum efficiency and the guests' stay took place in a comfortable and pleasant environment. Recommends and directs the implementation of cost-effective improvements to existing services and facilities, as well as major projects, by writing and reviewing specifications and making proposals for equipment orders.
6. Organizes control and management of work on security systems in the hotel in such a way as to ensure the safety of guests and hotel employees and protection from damage, destruction and/or loss of their property and hotel property.
7. Oversees the management of all hotel communications systems to ensure proper installation and uninterrupted operation of existing and new equipment and conducts all guest communications operations quickly, courteously, tactfully and in a friendly manner.
8. Performs special tasks as directed by the General Director.

Positions under direct supervision:

a) head of the porter service;
b) head of the economic department;
c) head of the security service;
d) chief engineer;
e) laundry manager;
f) the main operator of the telephone exchange.

Under the control of the General Director.

Responsibility and authority

1. Relationships between team members. Collaborates effectively with employees at all levels within the hotel itself, union representatives and corporate personnel. Evaluates, coordinates and motivates the work of hotel employees to achieve the best results in their areas and extend positive practices to all service areas.
2. Material assets. Responsible for maintaining the highest possible standards of service and cleanliness in the hotel according to established standards.
3. Equipment. Not directly responsible. Indirectly responsible for all materials and equipment in the hotel.
4. Money. Does not carry out direct monetary transactions.
5. Business contacts (external and internal). External - all tenants, guests, sellers, representatives of trade unions and executives of the hotel and tourism industry, employees of companies, government agencies and associations organizing the hotel industry.
5. Head of the hotel reservation service

Main functions. To contribute to the maximum growth of income of the hotel enterprise by monitoring the maintenance of the registration book and accounting of the number of rooms and the system for pre-ordering places in the hotel.

Work performed

I. Production.

1. Promotes maximum growth of income of a hotel enterprise by monitoring the occupancy of rooms and the average tariff rate for rooms.
2. Manages the work of the reception staff who accept pre-orders, registration and processing of pre-orders. Provides assistance in this process by monitoring the maintenance of the room registration book, as well as providing data to the Reservatron system.
3. Studies tariff rates for hotel rooms, special comprehensive programs, categories of premises in order to effectively manage the system of advance orders.
4. Responds to customer complaints and requests and immediately forwards them to the Front Desk Manager.
5. Works closely with the head of the porter service, administration, head of the marketing department, credit department and banquet service.
6. Prepares reports on pre-order data, statistics, control, cancellation and payment.
7. Shows a courteous and friendly attitude towards guests, maintaining good business contacts with booking organizations in order to facilitate economic activities and create a good reputation for the hotel.

1. Knows the precautions against fire and the rules for handling fire extinguishing agents.
2. Attends meetings as required.
3. Assists in the operation of the hotel reservation service.

Exercises direct control over the activities of the porter service employees in pre-booking hotel rooms.

Under the supervision of the receptionist service manager.

Responsibility and authority. Responsible for maximizing the revenue growth of the hotel enterprise through monitoring and recording data for the hotel, the appropriate use of technical means of the reservation service, and takes a personal interest in the development of normal relations with ordering organizations.

6. Receptionist for accepting advance reservations for hotel rooms

Main functions. Receives and processes pre-orders for hotel accommodations by telephone, telex, mail and personally, quickly and sensitively resolves all issues related to pre-orders.

Work performed

I. Production.

1. Studies tariff rates for accommodation, comprehensive service programs, categories and premises in order to effectively manage the system for receiving and processing pre-orders.
2. Receives and processes reservation orders for both long and short periods, including registration and accounting in accordance with the established methodology.
3. Answers phone calls in a business-like, tactful and friendly manner, which contributes to the formation of a high reputation for the hotel.
4. Follows the provisions of the provision of loans, works in close connection with the head of the credit service.
5. Constantly monitors the condition of the room stock, takes into account the availability of hotel rooms in order to maximize their sales.
6. Processes advance deposits, ensuring they are accurately recorded so that they can be used to provide credit to guests.

II. General character.

1. Familiar with fire precautions and rules for handling fire extinguishing agents.
2. Maintains records of pre-orders/correspondence in accordance with the established system. Provides assistance in the operation of the service for accepting advance reservations for hotel rooms.

Under the direct supervision of the head of the pre-order service and the head of the receptionist service.

Responsibility and authority. The Hotel Reservations Receptionist is responsible for the efficient, accurate reception and processing of hotel reservations to help maximize revenue growth. Shows personal interest in developing good relationships with customers. Makes optimal use of office equipment designed for receiving and processing pre-orders.

7. Recorder

Main functions. Receive, accommodate and register incoming guests, be at the disposal of the receptionist service, process the departure of guests and perform various administrative work in connection with the mentioned functions. Provide hotel rooms in order to maximize the use of the average tariff rate for accommodation. Relentlessly strive to provide a high level of guest service.

Work performed

1. Receives, accommodates and registers guests in accordance with established procedures and facilities, including credit clearance formalities.
2. Assigns and assigns rooms, pre-registers guests in accordance with the existing system.
3. Provides rooms to guests checking into the hotel without a prior reservation in order to obtain the maximum payment for their stay.
4. Informs housekeeping services about available rooms, keeps records of rooms rented out for check-in. Checks reports from housekeeping services about the readiness of rooms for check-in. Identifies cases of discrepancies in information in reporting data.
5. Deals with the problems of guests who contact the reception desk.
6. Is aware of the work of all existing forms of service in the hotel, their daily functioning and ongoing events.
7. Accepts and processes advance reservations for seats accepted by the receptionist service.
8. Observe the rules of good manners, have a neat appearance, be conscientious at work, and strive to provide a high level of service to guests.

Under the control of the immediate shift supervisor, the manager of the receptionist service, and the senior administrator on duty.

Responsibility and authority. Responsible for treating guests correctly, maintaining close business contacts with other hotel departments, accurately performing administrative functions, and providing a high level of personal service to guests.

8. Floor attendant

Main functions. Ensuring cleanliness, proper technical condition and general order in rooms, bathrooms, corridors and service areas in accordance with the standards of cleanliness and hygiene adopted by the hotel. Vigilance in ensuring the safety of guests and their property, as well as hotel property.

Work performed

I. Cleanliness, logistics and maintenance of order in the premises.

1. Organizes and controls daily, weekly and periodic cleaning and maintenance of order in the premises for which he is responsible.
2. Records, reports and checks the fulfillment of requests for content.
3. Checks all rooms before handing them over for new occupancy, all occupied rooms after cleaning and all other rooms, including service rooms, during the day.
4. Orders and uses sufficient cleaning supplies.
5. Checks the stock of linen in the linen room on the floor.

II. Training - fire and safety - key control.

1. Conducts personnel training in accordance with the “train the trainers” professional training program.
2. Knows what actions need to be taken in case of fire to ensure safety, and also has skills in handling fire-fighting equipment.
3. Ensures that employees follow safety regulations.
4. Controls the use and storage of all keys in those areas for which he is responsible.

III. General provisions.

1. Ensures that lost property is transferred to the housekeeping department and recorded.
2. Is vigilant in complying with safety requirements. Reports unusual occurrences to the Director of Operations.
3. Achieves a high level of guest service through an exemplary personal attitude, as well as through the ability to behave and carefully monitor the activities of staff and the work performed.

Provides direct supervision to maids, porters and cleaners.

Under the control of the direct manager of the number of rooms (head of the housekeeping department).

Responsibility and authority

1. Cleanliness. Responsible for the cleanliness and maintenance of designated areas in accordance with hotel cleanliness and hygiene requirements.
2. Control area. Ensures that training is provided, that employees know and follow fire and other safety measures, and that keys are under control.
3. Guest service. Responsible for a high level of service through conscientiousness and attention to detail.

enterprise hotel management

Job description of the hotel director

1. General Provisions

1. This job description defines the job duties, rights and responsibilities of the hotel director.

2. A person with a higher professional education and professional experience in housing and communal services of at least 5 years is appointed to the position of hotel director.

3. The director of the hotel must know the resolutions, instructions, orders, and other governing and regulatory documents of higher and other bodies relating to the service sector; rules for maintaining residential and other hotel premises; organization of logistics; advanced domestic and foreign experience in hotel services; the procedure for preparing reports on the economic and financial activities of the hotel; forms and systems of remuneration; economics, labor organization and hotel management; labor legislation; rules and regulations of labor protection.

4. The director of the hotel is appointed and dismissed by order of the head of a higher management body in accordance with the current legislation of the Russian Federation. Appointment to the position of director (general director, manager) of a hotel of joint-stock or private ownership is made in accordance with the procedure established by law.

5. The director of the hotel reports directly to the head of the institution (enterprise, organization).

2. Job responsibilities

Organizes work and ensures the economic efficiency of the hotel. Monitors the quality of customer service in accordance with the class of the hotel, accounting, distribution and correct use of residential rooms and available spaces, as well as compliance with passport regulations. Directs the work of hotel staff and services to ensure the safety and maintenance of premises and property in good condition in accordance with the rules and regulations of operation, uninterrupted operation of equipment, improvement and comfort, compliance with sanitary, technical and fire safety requirements. Ensures cost-effective hotel management, timely and high-quality provision of a range of services to residents. Organizes work on preventive inspection of residential rooms, utility rooms and other hotel premises, carrying out major and current repairs, strengthening and developing its material and technical base, and increasing the level of comfort. Ensures the maintenance and timely submission of established reports on the results of the hotel’s economic and financial activities, payment of taxes and fees. Takes measures to provide the hotel with qualified personnel, the correct combination of economic and administrative management methods. Carries out measures to introduce progressive forms of labor organization and customer service. Contributes to the development of commercial activities.

3. Rights

The hotel director has the right:

1. issue orders and give instructions that are binding on all hotel employees;

2. carry out the selection and placement of hotel personnel, make their appointment and dismissal in the prescribed manner;

3. encourage and impose penalties on hotel employees;

4. in accordance with current legislation, resolve issues of financial and material support of the hotel;

5. represent the hotel in government, judicial, insurance and arbitration bodies;

6. submit for consideration and discussion of a higher management body (depending on the form of ownership) proposals for the development and improvement of the hotel’s activities;

7. use information materials and regulatory documents necessary to perform their official duties;

8. improve your skills.

The hotel director enjoys all labor rights in accordance with the Labor Code of the Russian Federation.

4. Responsibility

The hotel director is responsible for:

1. carrying out the official duties assigned to him;

2. organization of its work, timely and qualified execution of orders, instructions and instructions from senior management, regulations on its activities;