Development of organizational capabilities. Three types of manager's organizational skills

Hello, dear friends!

Every person needs to have high organizational skills in their arsenal. If you think about it, literally every day and systematically we encounter a team.

This could be school, university, work team, friends and even relatives. In fact, the success of achieving goals depends on the ability to organize time and space around.

But how can you discern in yourself the skills of persuasion, the desire to lead, express an active position and, finally, the ability to organize?

Very often, talented individuals, due to low communication skills, cannot successfully present their ideas to the general public. And what to do in this case? I will be honest and frank.

The necessary skills come with experience and constant work on yourself. In today's article, I would like to introduce you to the most important rules for improving your organizational skills.

Self-assessment

And before that, I suggest you find out what qualities or skills are needed for a real leader in a team? So, are you ready to evaluate your initial data for further preparation?

• High level of stress resistance;
• decisiveness and rapid decision-making;
• prudence and strategic thinking skills, that is, the habit of thinking not situationally, but for the future;
• sociability;
• the ability to negotiate, hear your opponent and turn off emotions on demand.

In truth, the character traits of a leader should also be inherent in the organizer. They can be formed by interweaving several qualities together.

So you can find in the depths of your soul requests for the implementation of leadership positions, the manifestation of high communication skills and psychological flexibility.

For your effective growth above yourself it is very important:

• be as logical and balanced as possible;
• cultivate objectivity in yourself;
• constantly work on improving intellectual abilities and using as many different types of thinking as possible;
• be ready to take responsibility for the work of the whole team;
• be able to resolve conflicts correctly;
• motivate not only yourself, but also each group member to work.

The leader is an eminence grise and an excellent conductor rolled into one. His ability to foresee the coming storm or the number of problems using intuition and analytical tools is always amazing.

And again, you don’t need to think that organizational and management superpowers are given at birth. If you have found several qualities in yourself that require disclosure and perfection, then you are already halfway to victory and becoming a leader!

Key points for further work

1. Strong-willed core

A person who has cultivated high organizational abilities stands out among the crowd with strength of character, perseverance and authority. If the manager has given an order to complete a task, then the subordinate or responsible person must immediately carry out the order!

Remember, the authoritarianism of an individual is determined not only by pompous self-confidence, but also by the level of professionalism. It is the organizer who bears full responsibility for the final result of the event, important meeting or mission.

People themselves will come to you for advice, parting words or safety net, and all because the leader is competent and fully aware of the issue.

Any data on the intricacies of the work, deadlines, correctness of decision-making, etc., is in his head. Therefore, you need to strive to set a personal example of efficiency to the group members, in order to fully demonstrate yourself as a “captain”.

Do not skimp on motivational speeches and demonstrations of self-confidence. You must be fearless

2. Science of conflictology

Perhaps this is one of the most important components of organizational abilities. It is normal that disputes and friction of opinions arise in work matters. But it is important for the manager to notice and resolve the conflict in time, otherwise the entire project risks falling behind schedule due to a showdown.

Cultivate restraint and the desire to find a compromise solution. Remember, the final result of the efforts of not only you, but an entire group of people or company, depends on how correctly you behave.

Categorically important advice: remember, under no circumstances get into a squabble between the parties to the conflict. And never sort things out with colleagues or co-workers in public.

3. Equality

Picking favorites or being a hypocrite is not the way of an organizer! Justice is the key to equality in the ranks. Understand that you should not be too nice or too evil a creature that is scary to approach for help.

Your main mission is to organize the process and control the mechanism, which should work similarly to a watch. Team members should be equally encouraged and scolded to an absolutely equal extent.

It is thanks to this tactic that the formation of a healthy microclimate between the “shops” and departments occurs very quickly and comfortably.

4. Motivation

Praising and encouraging employees, both publicly and in private, always adds additional motivation. Decide on your aspirations! Do you want more efficiency and zeal in your eyes? Then don't skimp on praise and additional encouragement.

Arrange tasks and work in such a way that the participants of the event you organize are maximally involved in the work to satisfy personal needs and benefits.

Make sure that your management model does not serve as a kick for project participants. Create conditions for them to choose their own carrots and sticks. More attention and humane attitude to everyone!

5. Planning

Do you have a precise and fixed vision in your head of how the result should look in the final? This is your concern and headache. Without a detailed map or route, it is very difficult to walk through the forest of problems.

Schedules, deadlines, lists and a structured business plan for an important matter should always be in front of your eyes. You are responsible for anticipating disasters, meteorites and alien invasions. It is also on your shoulders to eliminate any problems that interfere with the implementation of the common goal.

To learn to think strategically, you need to prepare a work plan in advance not only for yourself, but also for each person separately.

6. Delegation and criticism

Even if you claim the title of “Genius Organizer,” then proper delegation is the most beneficial manifestation of the qualities of an experienced leader.

Remember, you don't have to do everything alone! In order for processes to be completed on time and professionally, you involve specialists in cooperation!

Learn to set priorities and assign responsibilities in clear terms. After all, the degree of its implementation depends on how well you set the task.

Developing your abilities is directly related to accepting criticism. Train tolerance and a calm attitude towards what is said. Every person has the right to express their opinion. Only criticize constructively and never get personal.

If you give your colleagues the opportunity to make their wishes and reasonable adjustments to improve the terms of cooperation, then the level of trust in your organizational abilities will only increase!

Friends, this is the end.

Subscribe to updates and recommend the blog to your friends. But in the comments, recommend games or exercises for training the abilities of a “director”!

See you on the blog, bye-bye!

Communication and organizational skills are very important to managers and leaders, so they often think about how to develop them. To do this, it is necessary to study the psychology of relationships and develop some qualities characteristic of leaders.

What do organizational skills include?

A leader with high organizational skills has a number of qualities that contribute to effective performance as a leader. Such a person knows how to resolve conflicts, set rules, regulate the psychological climate in a team, set tasks and achieve their implementation.

Organizational skills include:

• insight, which implies the ability to “read” the emotional state of people and determine their psychological compatibility, tact, sense of proportion, psychological knowledge about relationships;
• expressed emotional and volitional qualities, such as activity, exactingness, criticality, adequacy, prudence, determination;
• aptitude for leadership, which includes motivation, personal characteristics, special education.

In addition, a leader with high organizational and communication skills has a broad outlook, erudition, free from standards and clichés, initiative, perseverance in achieving his goals, resistance to stress, willingness to learn and change, and the ability to calculate the result of work.

Development of organizational and communication skills

To develop organizational abilities, it is necessary to develop leadership qualities. Make a list of qualities that you lack and set deadlines after which you must become more persistent, more purposeful, etc. Try, for example, the following exercises:

Well-developed organizational skills also imply the ability to avoid the influence of others. To do this, you need to work on yourself: analyze your behavior, reaction to various events, etc. Knowing your sensitive areas will help you understand other people more effectively.

Any employee with authority must have organizational skills that influence work activity. How to develop them, what to pay attention to - read the article.

From the article you will learn:

Organizational skills: general information

Many people in high positions believe that subordinate employees must follow every order. But, as a rule, such actions quickly lead to a loss of authority and a deterioration in the psychological climate. The manager is no longer respected, and specialists lose the incentive to work efficiently. It becomes difficult to correct the situation, and staff turnover begins to increase. All this leads to a decrease in profitability, as employees who do not want to quit try to survive rather than complete projects efficiently, etc.

Download documents on the topic:

Staff indignation can be suppressed with the help of fines, threats of loss of employment, cuts wages. But this will not make the work effective, as it will keep each person in tension and discomfort. If the manager has high organizational skills, such problems can be easily avoided by directing the team in the right direction.

In addition, a person with high organizational and communication skills has a broad outlook, free thinking, erudition, initiative, as well as perseverance, resistance to stressful situations, a willingness to learn or change, and the ability to predict the result of work.

A person with good organizational skills is a godsend for organization!

An individual's organizational abilities are a set of qualities that help organize the work of employees. Without this, normal interaction within the team is impossible, even if the leader is highly professional. As experts note, abilities can be not only innate, but also acquired, therefore managers must periodically attend trainings and work on themselves in other ways.

Communication and organizational skills include:

1. authority;
2. ability to resolve conflicts;
3. fairness of the leader;
4. severity;
5. competent planning;
6. ability to reward outstanding employees;
7. delegation of authority;
8. control of all processes.

We need to consider in more detail what organizational abilities and skills influence what. This will allow you to understand what to pay more attention to when starting self-development. It should be separately noted that it is impossible to improve qualities in one day, even if you make every effort.

You might be interested to know:

What organizational abilities of a manager influence what?

This is the main quality that a leader must have. It is necessary to ensure that orders are carried out without hesitation. Typically, employees take their cues from managers in high positions. Confident leader who shows restraint in communication with colleagues, is the best motivator.

2. Conflict resolution

Organizational skills include the ability to competently and quickly resolve conflicts that break out in a team, which are not excluded in companies of various types. Properly selected methods of influencing employees will smooth out acute situations and positively influence the psychological climate and corporate culture. A favorable atmosphere increases labor efficiency What a manager should remember!

3. Justice

Unfortunately, many leaders who come to power completely forget about justice. They are guided only by personal sympathies and single out employees they favor. This quality needs to be actively developed, pushing friendly relationships into the background. The subordinate must receive exactly what he deserves, and not be afraid of his leader.

4. Strictness

Organizational skills cannot be imagined without control and rigor. If an employee has the opportunity not to work, he will not make extra efforts. It is important to immediately stop laziness on the part of subordinates, and supervisor I just have to set an example for them. Employees need to be explained in a gentle manner that disobedience will result in punishment.

5. Promotion

The merits of subordinates cannot be ignored. It doesn't matter how, personally or publicly, but celebrate your successes. Otherwise, staff will lose motivation to work at full capacity. By praising one person, the entire team strives to distinguish themselves, carry out assignments better and not violate labor discipline. Reward does not necessarily have to be material, because not everyone begins to work better and receive more. Some people will appreciate personal praise and diplomas more.

6. Observation and control

One cannot be considered a good manager if he cannot timely track all processes in production, control the deadlines for the delivery of projects, etc. To keep up with everything, you need to be guided by a clear plan and not deviate from it. But this does not mean that the manager is obliged to do all the work independently, because no one has canceled the delegation of authority! This will not in any way affect the organizational abilities of the profession, but will allow you to relieve excess burden.

7. Planning

It is impossible not to note such an important quality as the ability plan things. This applies not only to managers, but also to subordinates. Each employee must receive a volume of tasks that must be completed by evening or within a certain period. For example, the team is given the task of taking the organization to a new level in six months.

8. Delegation of authority

One person cannot complete the entire amount of work. In this case, confusion arises in business, and the quality of completed tasks or projects will be much to be desired. The most reasonable option is delegation. But for this it is necessary to develop such qualities as observation and attentiveness so that employees really work. Each additional activity should be marked with verbal or material encouragement.

9. Attitude towards criticism

A person who is calm about criticism, does not take everything personally. Listen to your subordinates, evaluate their thoughts, ideas, and possible adjustments. As experts note, this can lead the company to greater success. Perhaps these organizational skills need to be actively developed first.

10. Getting rid of excess

The development of communication and organizational skills is not only possible, but also necessary - especially in cases where a low level of manifestation of CBS is established, identified by the test results. Otherwise, it negatively affects life and prevents you from realizing yourself. The most effective way to develop is to attend trainings or communicate with a coach, but self-study also gives tangible results.

The development of organizational skills is possible with the help of:

rehearsing emotions in front of a mirror - helps to correctly convey feelings or hide them, depending on the specific situation;

planning things in writing - allows you to develop the habit of managing time, implementing plans, and also eliminates procrastination;

singing is an exercise for adequately conveying emotions, when a person asks himself questions and answers them by singing the words;

increasing communication skills by initiating business and personal dialogues with subordinates or simply acquaintances.

Communication and organizational skills are needed not only

Resume (CV)- this is your business card, the correct composition of which determines whether you get the job you want or not. It is very important to approach writing a resume responsibly, because it can be the decisive factor in hiring you for a job.

In this article, we will look at specific skills and abilities for a resume, and also give you tips and recommendations for correctly filling out these resume fields. At the end of the article you can download a standard resume template.

If you are interested in the question, you can read more about it in the article.

Education, experience, positions held in previous positions are mandatory parts of a CV. It is unacceptable to write a good resume without describing the most important skills of a specialist. You need to describe these skills in such a way that a potential boss has an irresistible desire to hire not just anyone, but you.

1. Key skills and abilities for a resume

The correct approach to filling out this section of your resume will allow the employer to understand, even without personal communication, that you are exactly who he needs.

There are no common core skills that are suitable for any job or profession. Those who cannot formulate their own professional strengths can indicate the following skills and abilities:

• abilities for interpersonal business communication;
• organization and planning of working time;
• attention to detail;
• analytical skills necessary to find solutions to problem situations;
• showing flexibility;
• management skills
• business leadership skills.

Don't forget that an employer may only require some of these skills, which he usually specifies in his own job offer. It is much easier to reformulate the employer's requirements into your key skills.

2. Skills and abilities for sellers, consultants, secretaries, bank employees...

Applicants for sales positions, managers and consultants, as well as other positions that require regular communication with people, can indicate as their own skills and abilities:

• having successful experience in sales;
• time management skills;
• competent speech, ability to persuade;
• effective communication skills;
• finding an approach to the client and reaching compromises;
• ability to learn and perceive information;
• the ability to listen to the interlocutor and give him competent advice;
• display of tact and tolerance;
• creativity.

If you have information that the employer cooperates with foreign clients, knowledge of foreign languages ​​will be your advantage. Be sure to indicate this on your resume.

Service workers must possess the quality communication, analytical and decision-making skills required to provide care. Any activity of such employees must be aimed at satisfying the interests of the client, which requires the applicant to be results-oriented, able to work under personal pressure and initiative.

Also, the employer will certainly be attracted by the resume of a candidate who will have knowledge of foreign languages, own a computer, conduct business correspondence, be attentive and interested in the overall result of the company's work.

3. Leadership skills: manager, manager, director, administrator...

Employers check managers with special care, often placing exaggerated demands on them. Those who wish to take a management position should indicate the following skills as skills:

• ability to resolve conflicts;
• optimal organization of the work process;
• independent decision-making and responsibility for them;
• presence of critical thinking;
• efficiency of time and labor resources management;
• staff motivation skills;
• strategic thinking;
• effective negotiations;
• communication skills and the ability to build trust.

The applicant can add to this group those professional traits that he considers his strengths.

In this case, professional skills and personal qualities must have a clear distinction, because the question about the applicant’s personal qualities will certainly come from the employer, and their identity with professional skills will not allow them to create a positive impression of themselves.

The list of skills can be supplemented by the ability to simultaneously perform several tasks, the ability to distribute responsibilities and control their implementation.

4. Skills and abilities for teachers leading seminars and trainings...

Slightly different skills and abilities should be characteristic of teachers leading seminar classes. Such people should be:

• capable of motivation;
• highly proactive and energetic;
• masters of concentrating people's attention on certain phenomena for the required time;
• flexible and patient;
• capable of organizing the work process.

In addition, you can specify that teachers must have competent speech and clear pronunciation, and be good interlocutors in personal communication.

The main task of this category of workers is to establish contacts.

5. Skills and abilities for technical specialists: programmers, system administrators...

For example, system administrators are required to monitor the operation of all company computers, which requires him to:

• carrying out diagnostic measures regarding subordinate equipment;
• constant monitoring of possible risks;
• proficiency in English at a technical level;
• ease of perception of information flows.

6. Skills and abilities for accountants, auditors…

Professionals who aim to obtain accounting-related positions must have a clear understanding of the employer's requirements. An accountant must have:

• analytical thinking;
• organizational skills to create a work algorithm;
• constant analysis;
• competent planning;
• increased attention to detail and detail;
• ability to determine the degree of priorities;
• identification of priority tasks;
• skills in working with representatives of regulatory authorities.

7. Skills and abilities - examples for lawyers

Workers in the field of jurisprudence can indicate in their resume:

• knowledge of legislation;
• skills in drafting contracts and documentation;
• use of legal electronic databases;
• ability to work with control authorities;
• search for compromise solutions;
• setting goals and striving to achieve them.

8. Special skills and abilities for a resume

Each of them is looking for an employee who will be motivated by the overall result, will show initiative and high energy in solving emerging issues, will be a pleasant and competent interlocutor, able to immediately make a decision, give an answer and be responsible for every word.

Applicants may indicate in their resumes:

• presence of leadership qualities;
• availability of technical knowledge;
• project organization and management skills;
• marketing abilities.

9. General skills and abilities

There are a number of general skills that professionals can possess. Their list is generalized and is not suitable for all specialties.

However, I think this list will be useful for you; perhaps you will find exactly the skills and abilities that you want to indicate in your resume. These include:

• foreign language proficiency (language and degree of proficiency);
• programming abilities;
• budgeting;
• competent business communication (oral and written);
• working with customer databases, including from the level of their creation;
• efficiency in searching for information;
• development of plans;
• analytical actions based on sales (including those performed by competitive organizations);
• procurement skills;
• skills in conducting inventory processes;
• availability of abilities in merchandising;
• work with commercial proposals;
• negotiation skills;
• training and motivating colleagues;
• making forecasts;
• pricing skills;
• direct sales skills;
• persuasion skills;
• telephone sales skills;
• skills in working with individual computer programs: Excel, Word, Photoshop, 1C, etc. ;
• ability to object;
• use of primary data;
• handling office equipment;
• development and implementation of advertising and market research campaigns;
• legal expertise;
• scrupulousness in preparing reporting materials;
• collection and preparation of statistical information;
• ability to organize processes;
• readiness for team work;
• independence of decisions;
• organization skills;
• ability to use persuasion methods.

Each individual specialty is characterized by certain abilities. Among those presented, there will certainly be those that suit you and the position that has become your choice. These skills can be used to include on a resume.

10. Correct compilation of a basic list of skills and abilities

Advice: when searching for the desired position, you should not limit yourself to a single resume; it is better to constantly modify it in relation to the vacancy. The presentation of skills on the main resume and the one you create for an individual position should be different.

In the main version of the CV, suitable for most positions, skills should be listed as follows: the “Skills and Achievements” column is the completion of the “Work Experience” column, i.e. skills are a consequence of professional experience.

Let's say you worked as a marketer and are now looking for a vacancy for this position, you need to write a list of the benefits that the new boss will receive by hiring you for this position.

Professional skills and abilities for a resume example for a marketer:

• conducting marketing research;
• analysis of the market situation and consumer desires;
• ability to develop ideas for assortments.

The list should not be very long and detailed - the main points will suffice. A recruiter reading your CV should understand that your main skills are a consequence of your professional experience, so don’t make things up. Let’s imagine that you were a simple employee, and write that you know how to organize work. No one will believe you, and the recruiter will simply ignore you.

11. Don’t confuse the description of your abilities and personality traits

Punctuality, communication skills and responsibility should be indicated in the “About yourself” column. The “Skills and Achievements” column is needed only for information related to job obligations.

In the “Professional skills” section, you must indicate the basic skills acquired at your previous job or at a university. Here you can indicate your achievements. The section should reveal you as a specialist. In other words, this section should describe your “Qualifications”.

If you describe your skills, you will make your CV more attractive. After reading this section, the potential boss should clearly understand that the company needs you and you definitely need to be called for an interview. You need to attract him with your knowledge and abilities. If you want this to happen more often, listen to our advice:

• The “Qualifications” item should be placed exactly after the “Education” item. This is at least logical.
• This section must be modified for any new vacancy. You only need to record abilities that are suitable for the position you are looking for.
• Don't make yourself out to be one-man band, carefully indicating the entire list of its advantages. Indicate a few (4-8) key ones, that's enough. If you want to express some skills, you will have to sacrifice others.
• Initially, describe those abilities that are most consistent with the position you are looking for.
• Write the list in a way that is easy to read.
• You need to use the same definitions and phrases used by the potential boss in the ad.
• When describing skills and abilities, you need to start phrases with the words “have experience”, “know”, “possess”, etc.
• There is no need to write about your features; there is a special section for them in your resume.

Attention: so-called “headhunters” are looking for rare employees. They are generally not interested in the candidate's experience, they are looking for specific benefits provided to them.

12. Skills and abilities for a resume example for an HR director:

Ability to build communications within the company. Ability to quickly manage departments and projects. Organization of consultations and business trainings.

A new skill can be written from a red line, this will make your text easier to read, although it will take up more space. If you correctly describe your skills and abilities, this will significantly increase the chance that you will be called for an interview.

Although education and experience are a very important part of a resume, they cannot create the impression of the right employee.

It is not enough for a hirer to know where you studied and received professional experience. He needs to know exactly what you can do and how you can be useful to his company. So, correctly described basic skills greatly increase the likelihood of getting the coveted job.

Core competencies are the combination of your skills and abilities needed to accurately perform your job requirements. So carefully chosen and correctly worded phrases can help your resume stand out from many similar documents.

While working, try to gain skills, study additionally and get certificates. In this case, you will be able to really arouse the interest of the hirer and get a higher probability of being hired.

We hope these resume skills and abilities examples help you.

13. We indicate specific skills and abilities in the resume

Now imagine that you are writing a CV for a specific position in which you have a keen interest. Then the list of core skills should be treated as a list of specific, rather than general, skills.

Read the announcement very carefully. What do you need to be able to do to be hired for this position? Do these requests match your skills and experience? This must be indicated in the “Skills” column.

However, simply rewriting the requirements on your resume and framing them as your own skills is a bad idea. The recruiter will immediately guess that you have decided to take a “let it go” approach to your resume. Change this information, make it more specific, add something that was not specified by the employer, but could benefit this company.

For example, if you see a requirement - fluency in English, then mention the ability to organize obtaining a visa for the boss (if this is the case, of course). After all, if the employer and his assistants correspond in English, this may indicate that there are business partners from other countries, and in this case, the ability to organize a visa will arouse the interest of a possible boss.

Also remember that nowadays a recruiter will probably look for candidates using keywords, so you need to write a description of skills so that it contains phrases that are in the text of the job description.

Organizational abilities are understood as individual psychological characteristics of a person that allow a person to master the methods of organizational activity and successfully implement them.

Organizational skills include the following:

• 1. Adaptive mobility - a tendency to creative forms of activity, deepening knowledge, initiative, intolerance to conservatism, the desire to teach others, willingness to take reasonable risks, desire for innovation, self-control, enterprise, etc.;
• 2. Contact - sociability, interest in people, the ability to win over oneself, to see oneself from the outside, to listen, understand and convince people, the ability to look at a conflict situation through the eyes of the interlocutor;
• 3. Stress resistance - includes intellectual and emotional security in problem situations, self-control and sobriety of thinking when making decisions;
• 4. Dominance - power, ambition, desire for personal independence, leadership, ignoring authorities, self-respect, courage, strong-willed character.

And finally, the type of communication, which is divided into weak-willed, aggressive and socially adequate.

Moreover, there is a direct relationship between the types of communication and leadership styles: the weak-willed type corresponds to the liberal-distanced leadership style, the aggressive type corresponds to the autocratic style, and the socially adequate type corresponds to the democratic style.

How are organizational abilities and associated leadership formed and developed? Are they innate or acquired? There are different views on this issue.

A number of experts deny the existence of specific personality traits that would provide their bearer with an advantage in leading people, while others, on the contrary, prove their presence. The second point of view seems more correct.

Scientists have established a certain influence of psychological characteristics of the individual on the success of management activities. The study of human psychology in recent years has led to the identification of his general and particular abilities, considered in unity.

By general ability we need to understand the ability to integrate, to “fuse” in unity the entire set of specific qualities (abilities) of an individual. For example, when we talk about modern leadership style, we talk about the need to organically combine diligence, discipline with a change of initiative and enterprise, practicality and efficiency with determination, etc., which few succeed. The effectiveness of management activities is determined primarily by the high level of development of the individual’s general ability, a set of mutually complementary qualities and their opposites.

The organizational potential of a leader is manifested in the system of his relationships to himself and to other people (the environment).

The variety of social functions of a leader as a political leader, organizer, specialist, educator, etc., which creates significant difficulties. The regulatory mechanism for maintaining self-identity with multiple roles is a prerequisite for the actualization of organizational potential.

In a broad sense, the personal qualities of a manager are the totality of all the properties and characteristics of an employee that allow him to realize his functions.

The level of development of a manager's personal potential, as well as the degree of labor efficiency corresponding to it, depends not so much on any one element, but on the ability to integrate all elements and their internal balance.