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Iml delivery problems. Delivery rules

One of the few companies capable of delivering goods the very next day after ordering. The company meets all the requirements of the modern e-commerce market and cooperates with logistics services from different countries, so the parcel passes through a minimum of sorting points, which has a positive effect on the speed of transportation. IML Logistics parcels are delivered by courier “door to door”, the recipient chooses the day and time himself, and the client also receives SMS notifications on his mobile phone.

IML Logistics postal tracking

The company began providing logistics services in 2007, around the same time the ability to track IML Logistics parcels became available. The service is engaged in the transportation of goods and documentation within the country, as well as the delivery of orders from foreign and domestic online stores. On average, IML Logistics mail delivers orders within a week, but customers have the opportunity to order faster delivery.
To track a parcel by number through IML Logistics, you just need to enter a unique identification code in a special window on the company’s website. The IML Logistics track number can be obtained from the seller or viewed in your personal account on the order page. Please note that the number does not always remain the same throughout the entire journey - it may be changed at sorting centers, and you will be notified by email or SMS.
In addition to the company’s website, you can also check the location of the cargo using special resources for tracking track numbers.

Delivery times and features of ordering services

The advantage of this company is that even from China, parcels arrive in about a week, and IML Logistics’ cargo can be tracked at any stage - from sending the goods by the seller to leaving the courier’s address.
Pay attention to the correctness of the telephone number you specified and specify in advance which method of communication is preferable for you: messages can be sent not only via SMS or email, but also to one of the popular instant messengers.
If you can’t track your order through IML Logistics, you can ask a question on the website or contact the operator by phone; most likely, the track number has simply changed. As a rule, clients are immediately notified about this, but there are also failures in the program.
Unlike most transport companies, IML Logistics carefully monitors the safety of the cargo; even the outer packaging does not wrinkle during transportation, therefore, when ordering expensive and fragile goods, many people choose the services of this particular service.

The Chinese online store AliExpress has a new Russian partner. The Chinese company has signed an agreement with IML. This is an express delivery service of goods, which is part of the Alibaba Group holding. The service provides store users with expedited delivery of their products. In this article we will analyze in detail what kind of delivery with Aliexpress IML Express is.

IML company appeared in 2007. She immediately turned to popular online stores that did not have product delivery capabilities. Along with the development of network marketing, the ILM logistics service also developed. After a few years, the company was able to provide higher quality services. In just 3 days, any parcel reached the recipient in more than 1000 cities of Russia. One of its advantages is the developed network of service branches. Since 2015, the service has been delivering parcels to Belarus. IML Express provides services to both individuals and legal entities. It works with business mail, deliveries at specialized points, fulfillment and more.

IML Express delivers about 3% of parcels from chain stores throughout Russia. It has the highest percentage of successful deliveries among similar companies - 98%. The logistics service works closely with similar companies in China. After accepting the cargo at the border, it is successfully delivered to the recipient's address. IML guarantee delivery of goods within ten days from the moment they arrive in Russia. On average, goods are delivered from China using ILM Express in 15 days. In some complicated situations, goods may be delayed for 45 days. I hope you understand what kind of delivery this is - IML Express.

How to track deliveries from this company

If you ordered a product on AliExpress and your package will be delivered using IML, you can track it on the website https://iml.ru/status. To do this you will need a track code. It can be found on the AliExpress website in your personal account.



Field for entering the track number on iml.ru

Below, enter the captcha or verification code located on the right and click the “Find” button. In the next window you will receive the necessary information in the form of the status of your parcel.

ILM Express statuses

Many users do not know not only what kind of delivery method IML Express is, but also its status. If you want to track delivery from Aliexpress through IML Express services, then you will need to know the statuses for this service. When you enter the track number on the IML website, the next window will contain information about the arrival of the parcel. Let's look at what these statuses mean.

If the parcel is expected from China, then the latest status may not change until the order crosses the Russian border.

Arrange delivery at the delivery service

If you are a seller and you need to create a request for IML services, then you can use a special calculator on the website to calculate the cost of delivery from your location to the buyer's city. To do this, go to the main page of the iml.ru company and select the “Cost calculation” section at the top.


Delivery cost calculation on iml.ru

Here you can choose for whom delivery will be calculated - a legal entity or an individual. Include a detailed calculation so that the payment amount is most appropriate for your case. This can be done at the top under the first block of the calculator. Select the required delivery options - indicate the starting and ending points in the appropriate fields, delivery payment options and other information. You can also find out the delivery time here. When all the points are completed, enter the captcha and click the “Calculate” button. Here on the IML Express website you can find information about delivery from Aliexpress.

In contact with

Classmates

The organization began its activities during the development of the e-commerce market. It offers its clients convenient registration and tracking of IML by number online. The structure became one of the few innovators, offering logistics services to consumers of online stores. Convenient customer service allows us to provide high-quality service in full. The speed of cargo delivery always remains at the same level, meeting the needs of consumers.

Services for sellers and buyers are presented to the maximum extent. If you want to send goods to any city abroad, the company will take control of the delivery process. You can send the goods by contacting any branch or by calling a courier. After filling out the documents and concluding the contract, the delivery mechanism is launched. You can send standard and non-standard parcels, as well as arrange heavy-duty delivery. Having received a receipt with an individual number, the client can track IML mail items by identifier.

Fast sending

The company provides commercial organizations and online stores with the opportunity to send goods to recipients. Using an extensive network of delivery points, the client can go through the procedure of drawing up a contract and use the services on favorable terms. Affordable delivery prices allow us to provide quality service to large and small companies. Convenient tracking of an IML parcel by order number is carried out free of charge through the organization’s website. In addition, clients who contact the service receive other benefits:

  • Transparent tariff calculation scheme.
  • Available information about changes.
  • Providing reporting documentation on payment.
  • Removal of goods from the online store warehouse.
  • Fast sending.

High-quality packaging materials that meet international standards

The company is an intermediary of many popular trading platforms on the Internet. Modern logistics solutions make it possible to quickly deliver to more than 1000 settlements in Russia. According to statistics, 98% of shipments reach the recipient exactly on time. Convenient site navigation allows you to check IML tracking by mail ID number for free. Thanks to this, you can always receive up-to-date information about the location of the shipment and plan your time.

Profitable terms

The company is pleased to provide online stores not only with high-quality logistics services. Recently, customers have had access to a comprehensive payment solution that significantly improves the quality of the online store. Together with a partner bank, the service offers a convenient mechanism for directly accepting online payments. This allows us to ensure the fastest possible delivery of the paid goods to the consumer. The company's website has convenient and clear navigation. Therefore, using your personal account and service package is greatly simplified.

Technological solutions, widely implemented in the company’s work, provide a high level of service. This also improves the quality of customer service. The necessary technical documentation, tracking of IML mail items by track number now gives advantages over many competitors. The client will be able to receive a daily report on the location of the parcel, which will significantly reduce the risk of its loss and conflicts with the consumer.

The variety of delivery methods on Aliexpress is amazing and you can get lost when choosing them. We will discuss one of the popular services called IML Commercial Express.

Chinese site Aliexpress It is distinguished not only by a large selection of goods, but also by the variety of services used for its delivery. When the question arises about choosing a service before placing an order, users immediately begin to get confused. Newbies especially often have problems. We'll talk about one of the companies called .

What kind of delivery is IML Commercial Express with Aliexpress?

Delivery of goods with Aliexpress She started training in 2015, but she has been working for much longer. Thanks to its services, sellers were able to quickly deliver orders to customers. Yes, of course, at first many buyers were afraid to choose this delivery, since it was new and it was not entirely clear whether it was real or fake. But at the moment, IML has already gained popularity and is considered a reliable delivery service, so its services can be used without fear.

Delivery times for IML Commercial Express parcels

After sending the parcel from Aliexpress The seller must provide you with a tracking number. It is worth noting that you should not try to obtain information about the location of the goods immediately, since the parcel must first be accepted at the post office and registered, and this takes some time. Speaking specifically about IML, then the very first status usually appears only when the goods are already at customs and have passed inspection.

Delivery IML Commercial It is considered quite fast and on average goods reach recipients in about 15 days. This is a completely normal period for Chinese courier companies.

How to track an IML Commercial Express parcel from Aliexpress?

Track any parcels from Aliexpress can be done in several ways:

  • On the official website of the company delivering the order
  • Through special parcel tracking services
  • Through your personal account Aliexpress

Let's look at all these methods in more detail.

Tracking on the official website

  • So, first go to the website
  • To go to check the location of your order, click "Track your order"

  • An input window will appear "Barcode". You shouldn’t be scared, since this is the field for entering the track number, despite such a strange name
  • Indicate the track number received from the seller, and also enter the code from the picture in the appropriate line
  • Once everything is ready, click "Find"

Now you will receive all the up-to-date information about where your parcel is located.

Tracking through special services

In addition to the official websites of delivery companies, parcels can also be tracked through universal trackers. These resources allow you to track packages from different services and use them very easily. Moreover, they are all written in Russian, so you definitely won’t have any problems using them.

One of the popular so-called trackers is the site WherePosylka. It is very easy to use - on the main page of the site, enter your track number in the line and click "Track".

That's all! Your shipment information will now be downloaded to you.

It is worth noting that there are a lot of services, but they all work almost the same and have certain features. Choose the most suitable one for yourself and use it for your pleasure.

Tracking in your Aliexpress personal account

You can also get up-to-date information about your expected order through your personal account. Aliexpress. To view the status of your parcel, go to “My Orders” - “Check Tracking” - “Tracking Details”.

On this page you will be shown information about the current location of the parcel.

Why does IML Commercial Express with Aliexpress ask for passport details?

All parcels with Aliexpress Upon delivery, they undergo mandatory checks at customs. If, when sending goods by regular government service, there is a simplified process for checking items, then courier companies do not have such a privilege. Thus, all parcels are carefully checked by customs. As we have already said, it is a courier company, and therefore all shipments are checked at the border. But in order to carry out such a check, the company needs the passport data of clients. Moreover, customs requires them. If you do not provide the necessary information, the parcel simply will not be allowed across the border.

If you are afraid to send such confidential information, then we can assure you that it is safe, since IML has a strict privacy policy and your data will never fall into third hands.

Previously, to send these services, they had to send letters to clients asking for data, but since many people are confused by this policy, Aliexpress it was decided to add a corresponding form to the delivery address. So, to add passport data to the system, do the following:

  • Open section "My Aliexpress" and go to

  • If you already have a specified address, you can edit it or you can add a new one. To do this, click the appropriate button
  • Next, find the line "Additional Information" and click on it

  • A small form will open to enter your passport data.
  • Enter everything the system asks and save the result

How to receive an IML Commercial Express parcel from Aliexpress?

Often clients Aliexpress don't understand how to receive a parcel from IML. There are three ways how this can be done:

  • First of all, parcels are delivered by courier, that is, upon arrival of the goods at the place, an employee of the company contacts you and arranges a meeting where it is better for you to deliver the order
  • If you are unable to meet the courier, you can pick up your order at one of the collection points
  • In addition, not every city has the possibility of courier delivery or collection point. In this case, delivery is carried out by Russian Post.

This solution allows us to provide the company with the highest quality and fastest service.

Problems with delivery of IML Commercial Express parcels from Aliexpress

Sometimes when delivering a parcel with Aliexpress through buyers may encounter some problems. Let's look at what they can be and how to solve them.

  • The parcel arrived at the point of delivery a long time ago, but you were not informed about this

This situation is possible if, for example, you wrote the phone number in the delivery address incorrectly or the seller mixed it up. So, upon arrival at your destination, you should receive a message, but due to the fact that the number is incorrect, it will not arrive. Therefore, always carefully monitor the movement of your order and if you suddenly see that it has already arrived and nothing is reported to you, then contact support IML and check the details of receipt.

  • The parcel received the status “Arrived at destination”, and then it changed to “Parcel issued for delivery”

Though IML and is a courier company, but it is not possible to deliver goods using this method to any city. Therefore, the company has to send items by mail. Just when the shipment is transferred for further transportation by mail, similar statuses appear.

So, the first status indicates that the shipment has arrived at one of the points, and the second status indicates that the parcel has been handed over to postal employees and is now heading to you.

  • The parcel status has changed to “Delivered”, but you have not received anything

IML is considered one of the most reliable services, but it happens that parcels are transferred to the wrong people. This is an exceptional situation, but if you see the status that “Parcel delivered” and contact the hotline and they tell you that you signed the receipt document, then immediately file a claim addressed to management and demand that they provide you with the document in which you signed. Additionally, it is worth hinting in a polite manner that you are going to contact the police regarding fraud and forgery of documents.

As a rule, such situations are quickly resolved, but if there is no reaction, of course, feel free to contact the police.

Video: How to track an Aliexpress parcel? What to do if your Aliexpress parcel is not tracked?

The logistics company IML Commercial Express is known in Russia for its services for delivering goods from online stores. For more than 7 years, this company has been successfully serving online stores and has more than 1000 points of delivery of goods throughout the country.
But since September 2015, IML began delivering goods from Aliexpress throughout Russia. This will significantly reduce delivery times for parcels from China to Russia.

Brief information on IML tracking.

Official website of the courier service IML Commercial Express: http://iml.ru
Track number IML: consists of 13 digits
Website for tracking parcels: http://status.iml.ru

Average delivery time: 15 days.

Reliability: high.

Help desk phone number: 8-800-100-43-43 (Call within Russia is free)

Are parcels delivered by the IML courier company?

Some buyers are scared that their parcel is being sent by an unfamiliar and unusual courier service for Aliexpress. But there's no need to worry. Parcels sent by IML usually reach the recipients. This is not a fake company.

The track number begins to be tracked after 6-10 days after the parcel is sent by the seller. As soon as the parcel clears customs, tracking information will begin to appear on the official website.

Customs clearance.

At the moment, all parcels sent by courier companies are subject to mandatory customs clearance. And IML is no exception. If your product from Aliexpress is shipped via IML, then you will need to provide your passport information so that the parcel can be processed for customs clearance. If the buyer does not provide his data, then his goods simply will not be able to pass customs and enter the territory of Russia. therefore, if you refuse to fill out your passport details, then your package will not pass through customs and will be returned back to China.

Don’t be afraid to send your passport data for customs clearance. This is standard procedure. And courier companies guarantee the confidentiality of your information. Many Aliexpress buyers, whose parcels were sent by the seller by courier services, have already encountered this rule. After placing an order, the buyer receives a letter by mail with information that he needs to provide his passport data and a link through which he can fill out a form.

To apply, you will need to provide IML Commercial Express with the following information: in Russian:

  1. Series and passport number
  2. Passport issue date
  3. Delivery address
  4. Cost of your order

This data will be enough for your parcel to successfully clear customs and be quickly delivered to you.

Receiving an IML Commercial Express parcel.

Parcels sent by Aliexpress courier company IML are delivered to the buyer in two ways:

  1. Delivery by courier to your home.
  2. Receive your parcel at a parcel delivery point convenient for you.

Therefore, in addition to very fast delivery times, buyers receive a convenient service in receiving their order from Aliexpress.

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