home · Initiation · The main responsibilities of the seller include: Job responsibilities of the seller

The main responsibilities of the seller include: Job responsibilities of the seller

1. General Provisions.

The seller is an employee of the store, reports directly to the store director and merchandise manager, is accountable and controlled by him. In his activities he is guided by: this job description, trade rules, oral and written orders and instructions from the store administration. The seller must know and comply with internal labor regulations, rules and regulations of labor protection, safety and fire protection, industrial sanitation and hygiene standards.

2.Goal.

The goal of the seller’s work is to ensure maximum sales volume by creating optimal conditions for customers to select and pay for goods.

3. Interaction with services.

In his work, the seller must interact and resolve current issues with other sellers, with the merchandise manager and the director.

The merchandising specialist resolves issues regarding the optimal display of goods, missing price tags for goods, and the removal of goods from sale due to the past expiration date.

The director resolves issues regarding the work schedule, participation in promotions to stimulate the sale of goods, interaction with the office, the Civil Code, inspecting and auditing organizations.

4.Main responsibilities.

4. Stimulating sales of types of goods specified by the administration.

7. Participation in inventory.

5.Description of work.

1. Arranging and replenishing goods on shelves.

The work of sellers is carried out according to the schedule established by the director. On weekdays before the store opens, the seller checks whether there is enough product to successfully begin the sales process. If necessary, removes goods from storage areas and cuts boxes to ensure free access for customers to the goods.

During the day, the seller monitors the availability of a sufficient quantity of goods and, if necessary, replenishes it.

Products are placed neatly on the shelves, aligned along the front edge of the shelves. There are no empty spaces on the shelves. If any product is missing, its place on the shelf must be immediately filled with neighboring products in sufficient quantity.

2. Ensuring the safety of goods on the sales floor.

Depending on the director's assignment of sellers on the sales floor, the seller may serve at post No. 1 at the main entrance to the store. At this time, the seller controls the use of cells for storing personal belongings of visitors. At the same time, he controls the activities of sellers at the checkout, selectively reconciling the check paid by the buyer with the volume and cost of the purchase made. If an attempt is made to smuggle in unpaid goods, the seller detains the offender and takes him to the store’s office premises, where he is held until police officers arrive or a decision is made by the store administration.

In all cases, the seller, when entering into relations with citizens, is obliged to behave correctly and politely. If there are sufficient grounds incriminating a person of committing theft and refusal to proceed for investigation, physical resistance, deliberate destruction of company property, the seller in accordance with Part 1. Article 38 of the Criminal Code of the Russian Federation (Causing harm during the detention of a person who has committed a crime) has the right to stop illegal actions to deliver this person to the authorities.

When working on the sales floor, the seller monitors visitors, making sure that they select and carry goods in special baskets or carts. Particular attention must be paid to the movement of expensive goods. Through visual observation, the seller identifies persons stealing products in their clothes or in items brought into the store: umbrellas, bags, handbags, etc. Having established this category of persons, the seller reports these citizens to the seller at post No. 1 for further observation and detention in the event of removal of unpaid goods. In cases of damage to products on the sales floor (uncorking of various containers, rupture of packaging material, etc.), the seller immediately suppresses the actions of the violators with mandatory payment for the damaged goods. If the guilty person refuses to immediately pay for the damaged goods, the seller informs the store director about this so that he can call the police and initiate a criminal case under Art. 167 of the Criminal Code of the Russian Federation “Deliberate destruction or damage to property.”

If the store is not under remote control, the sellers, according to a schedule established by the director, guard the store at night. At the same time, they bear full responsibility for all property located in the store. During night duty, the seller is prohibited from:

Leave the place of duty without permission;

Allow unauthorized persons to be at the protected facility;

Turn off the security alarm and open sealed premises unless absolutely necessary;

Use office equipment for personal purposes;

Independently seal the store premises;

Drink alcohol.

3. Helping customers when choosing a product.

If necessary, the seller provides advice to customers on the range of goods offered for sale in the store, on the consumer properties and features of the goods.

4. Stimulating sales of types of goods specified by the administration.

At the direction of the store administration, the seller takes part in sales promotion

certain types of goods for their speedy sale due to the removal of these goods from the range, expiration dates, as well as to increase the sales volume of these types of goods with the participation of the store in advertising campaigns and sales promotion campaigns.

When stimulating sales of a product, the seller draws the attention of buyers to a given product by placing it in the most visible places, through additional consultations with buyers on the features and advantages of this product, and in other ways.

5. Acceptance and placement of accepted goods.

At the direction of the merchandiser or director, the seller works to unload the truck with the goods. Once the goods are unloaded, the seller, depending on the decision of the director or merchandiser, performs the following duties:

If goods arrive from the company's Distribution Center, the seller helps the merchandiser or director to accept the goods. To do this, he needs to carry out the following actions: take goods from a pallet or box, count them and tell the merchandiser or director the name of the goods and the quantity received. After the merchandiser or director notes the actual quantity received in the invoice, the received goods must be placed in a cart for further distribution to storage areas. These actions must be continued until the goods are fully received or until the store opens, depending on the decision of the director or merchandiser.

If goods arrive from local suppliers who deliver the goods directly to the store, the seller independently accepts the goods. The director or merchandiser exercises control over the acceptance of goods.

Responsible for transporting carts and arranging received goods on shelves. Products must be placed on shelves by type, shelf life, while maintaining convenience for customer service and inventory. The goods are placed in such a way that the place of its storage serves, if possible, as a place of sale. The bulk of highly marketable goods are sold directly from boxes, from which the top part is carefully removed and, if necessary, to ensure better visibility and easy access, also the front wall. Only slower-selling non-food products are placed individually.

When arranging accepted goods on shelves, the seller must place the goods available at the place of sale and accepted goods in such a way as to provide customers with free access, first of all, to goods with a shorter shelf life. To do this, it is necessary to place batches of goods with a shorter shelf life closer to the edge of the rack or on top of goods with a later expiration date, depending on the configuration of the point of sale.

6. Sticking price tags on the goods.

While working in the sales area, the seller is obliged to monitor the presence of price tags for the goods, their correct placement and the correct indication of all information in the price tag (name of the product, price, weight, etc.). The seller sticks on the price tags prepared and handed over to him by the merchandiser or director:

After acceptance and placement of goods;

After price update

In case of detection of a price tag that does not comply with the requirements of trade rules

In other cases, as directed by the director or merchandiser

7. Participation in inventory.

The seller receives statements for recounting goods from the merchandiser or director and enters the quantity of recalculated goods in them. After the recount is completed, the seller transfers the marked statements to the merchandise manager or director.

8. Control of timing of product sales.

When performing all his functional duties, the seller pays attention to the timing of the sale of goods. If goods are discovered with expired sales dates, the seller must immediately remove the goods from the place of sale and give this information to the merchandiser or, in his absence, to the director.

9. Customer service at the cash register and maintaining cash documents.

On days when the seller serves customers at the checkout, his work is carried out as follows:

The seller opens the invoice (F6);

Using a scanner or manually (F2, F8), finds the selected product and records the quantity in the program’s consumable document;

After the customer's purchase is completed, the invoice is closed (F9); the buyer is told the invoice amount, the amount of money received from the buyer is entered; the change amount is automatically displayed in the lower window of the screen;

The seller accepts money from the buyer, a check is automatically issued for an amount equal to the amount of the expenditure document;

The receipt along with the change is given to the buyer; The receipt must indicate the cash received and the change.

ATTENTION! If the purchase is made through the computer and entered through the cash register, but the customer is not satisfied with the purchase amount and he wants to partially or completely refuse the purchase, you must:

A director or merchandiser must be invited

A representative of the store administration accepts the “refused” goods from the buyer;

A return document is issued for rejected items (F7);

The seller accepts the purchase amount from the buyer after adjustment or, if the buyer has already paid money for the “refused” item to the cash register, returns the cost of the “refused” item

An act of returning the amount of money at the cash desk is drawn up in accordance with the requirements of cash discipline; the return document (return check) is attached to the reporting cash documentation

If the buyer wants to return any product some time after its purchase, the seller calls the director or merchandiser of the store to resolve the issue in accordance with legal requirements.

Delete expense documents;

Refund customers for returned products without the presence of the store administration.

During the working day, the seller at the checkout ensures the safety of funds. The merchandiser or director performs an intermediate recalculation of money at the cash register. The seller forms packs of 100 banknotes of one denomination and places them in a safe for storage. This operation is not carried out at the expense of customer service.

After the store is closed for customers, the seller receives from the merchandiser or director the “Register of documents for the day” in the “Warehouse” program and checks the cash at the cash register. If an error occurs, the seller identifies and corrects it. The shortfall is repaid from the seller’s own funds.

The seller fills out the cashier-operator's book. Banknotes are folded at the request of collection, and accompanying statements are laid. The unfolded banknotes are placed in a collection bag, which is sealed and handed over to the collector. A Z-report is produced on the cash register. At the end of the working day, the cash register and computer are turned off.

The most experienced sellers in working with the cash register can be appointed by the director as senior at the cash register. In this case, their responsibilities additionally include:

Monitoring the actions of all sellers at the cash registers for reconciliation on the cash register, for filling out the “cashier-operator book”, for the correct preparation of banknotes and filling out the accompanying statement, for sealing the collection bag and completing the Z-report;

Control over the safety of primary documents and their execution in accordance with the established procedure (1C program);

Control over the inventory of cash register tape for cash registers, receipt and expenditure orders, twine, seals and accompanying sheets for collection. The latter, if necessary (a week's supply), are ordered by the seller from the collector.

7.Additionally.

Opening hours on holidays are determined by verbal or written orders from the store director.

The seller participates in classes (training) conducted for sellers to improve the level of knowledge on the properties and features of products, merchandising of goods, working at the cash register and other knowledge and skills required in the work.

The salesperson participates in team meetings held in the store.

The seller informs the store director about all emergency situations in his work.

The seller is required to have a properly issued health certificate and undergo all necessary medical examinations and procedures in a timely manner.

The seller may be appointed by the director to be responsible for opening, disarming, closing and alarming the store on certain days by oral or written orders from the store director.

The seller is obliged to carry out other orders of the administration, not described in this job description, caused by production necessity.

8.Wages.

The salesperson is remunerated in accordance with the current staffing table and the “Regulations on bonuses for employees of JSC “_______” stores.

9.Responsibility.

The seller bears collective financial responsibility for the safety of the goods in the store.

In addition, the seller is responsible for:

Quality and timeliness of product display;

Availability of price tags for goods;

Availability of goods on shelves only with acceptable sales dates;

Correct execution of cash register reports, safety of primary documents and timely transfer of them to the accounting department;

Correct execution of incoming and outgoing documents

Timely replenishment of consumables at the checkout, safety of the sealer;

Correct and polite attitude towards customers;

Compliance with labor discipline in accordance with the Labor Code of the Russian Federation and the Labor Agreement (Contract);

Compliance with all oral and written instructions and orders of the administration regarding the operation of the store

Fulfill other requirements of this job description.

In case of violation of this job description, the seller will be subject to disciplinary action up to and including dismissal.

10.Rights

The seller has the right to make proposals to improve the processes of work performed,

quality of customer service, as well as optimization of all processes

store activities.

The seller's job description is being developed to streamline labor relations. The document contains a list of functional responsibilities, items related to the rights, working conditions, and responsibilities of the employee. The standard form provided below can be used when drawing up a job description for a salesperson in a grocery store, non-food store, or senior salesperson.

Sample of a typical job description for a salesperson

I. General provisions

1. The seller belongs to the category of workers.

2. The appointment or dismissal of a seller is carried out by order of the director.

3. The salesperson reports directly to the manager/director.

4. A person with at least a secondary vocational education, a medical record, duly executed, and who has completed an internship is appointed to the position of seller, without presenting any work experience requirements.

5. During the absence of the seller, his rights, responsibilities, and functional responsibilities are transferred to another official, as reported in the relevant order.

6. The seller is guided in its activities by:

  • provisions of the Consumer Protection Law;
  • legislative acts of the Russian Federation;
  • established regulatory documents;
  • The company's charter;
  • internal labor regulations;
  • orders, instructions of the director/manager;
  • this job description.

7. The seller must know:

  • rules of communication with visitors to the trading floor;
  • requirements for conducting recounts;
  • characteristics of goods;
  • orders for accounting of inventory items;
  • provisions of safety rules, labor protection standards.

II. Job responsibilities of the seller

The seller has the following job responsibilities:

1. Provide customer service: consultation, demonstration, packaging of goods, calculation of their cost, registration, delivery of purchases.

2. Replenish stocks of goods in a timely manner. Monitor their safety, proper operation of retail equipment, and cleanliness in the sales area.

3. Prepare goods for sale: checking the conformity of names, quantities, assortment, prices, correctness of labeling; integrity of packaging, inspection of appearance.

4. Prepare the workplace, including checking the serviceability of equipment, inventory, and tools.

5. Receive packaging material and prepare it for further use.

6. Place goods into groups, types and grades, taking into account relevant requirements, convenience and safety of work.

7. Participate in filling out and posting price tags.

8. Count cash, register its turnover and hand over it in the prescribed manner.

9. Inform buyers about the quality, characteristics, and operating features of the goods.

10. Offer visitors to the sales area similar, interchangeable or related products.

11. Study objections, comments, arguments of visitors to the trading floor.

12. Design display windows according to established standards and monitor their condition.

13. Take part in:

  • receiving goods, determining their quality based on organoleptic characteristics and other indicators;
  • drawing up commodity reports, documents related to the reception and transfer of material assets;
  • conducting an inventory;
  • resolving disputes with customers during the absence of administration representatives.

14. Inform management about goods that do not comply with the labeling and accompanying documentation.

15. Place requests for replacement and repair of commercial equipment and inventory.

III. Rights

The seller has the right:

1. Receive information about draft management decisions relating to its activities.

2. Put forward for management consideration:

  • proposals for improving work, rationalizing labor operations;
  • requirements to create conditions for the performance of their official duties and rights.

4. Make independent decisions within your own competence.

5. Place requests and receive information used in the performance of their duties.

6. Draw management’s attention to the need to eliminate shortcomings in the company’s activities.

7. Receive all necessary documents, equipment, uniforms to complete assigned tasks.

8. Do not begin to perform functional duties without ensuring proper working conditions and safety measures.

IV. Responsibility

The seller is responsible for:

1. Improper performance of one’s official duties.

2. Causing material damage to the company, its employees, customers, and contractors.

3. Failure to comply with deadlines for completing labor operations.

4. Failure to comply with the provisions of instructions, orders, instructions.

5. Providing company employees and visitors with false information about products.

6. Disclosure of personal data and confidential information.

7. Violation of labor discipline requirements, internal labor regulations, fire protection, and safety regulations.

V. Working conditions

1. The seller’s working conditions are determined by:

  • Labor Code of the Russian Federation;
  • safety rules, internal labor regulations;
  • requirements of current sanitary and hygienic standards;
  • orders and instructions from the company's management.

Oldest salesman

Oldest salesman- an official responsible for the work of sellers, cashiers and other personnel subordinate to him. The list of his functional responsibilities includes tasks that differ from those assigned to a regular salesperson. These include:

1. Carrying out operations for accounting, receiving, issuing, storing funds and inventory items in compliance with the rules for their safety and maintaining operational properties.

2. Drawing up and providing management with summary reports for the required period of activity based on incoming and outgoing documents.

3. Decoration of shop windows and retail premises.

4. Entering and processing information into databases, working with warehouse accounting programs.

A senior salesperson should know:

  • rules for maintaining cashier documents and preparing consolidated reports;
  • basics of working with computer programs for database processing;
  • established standards for the performance of labor operations by sellers, cashiers, and other subordinate personnel.

Responsibilities of the cashier-seller , as a rule, are very diverse. The requirements can be very high, and rightly so: in addition to direct work with the cash register, by virtue of their position, the cashier salesperson has to simultaneously perform the functions of a salesperson, manager, merchandiser, merchandiser and auditor. Of course, not to the extent that specialized employees are required to do this within the framework of their specialty, but the salesperson-cashier is still required to have sufficient knowledge. This will be discussed in the article.

Salesperson-cashier: job responsibilities

Responsibilities of the cashier-seller are not limited to calculating the total cost of the purchase, accepting payment and punching the cash register receipt. First of all, he is a seller, that is, the main link between the product and the buyer.

Considering the specifics of the duties that a sales cashier performs by virtue of his position, this must be a person who has a number of qualities, the absence of which will not allow him to remain in the profession for a long time. Therefore, when posting an advertisement for a vacancy for a salesperson-cashier, employers, as a rule, put forward the following requirements for the applicant’s personality:

Don't know your rights?

  • equilibrium;
  • emotional stability;
  • the ability to bear responsibility for decisions made and actions taken;
  • readiness for training and development;
  • high concentration of attention;
  • good memory;
  • goodwill;
  • politeness.

Often one of the requirements is the absence of bad habits. And this is by no means the whim of the employer. Time spent on smoking breaks will directly affect the quality of the work performed, and an addiction to alcohol precludes the possibility of occupying a position related to servicing money or goods.

Besides, responsibilities of a cashier require a number of knowledge and skills:

  • PC proficiency at the level of a confident user;
  • knowledge of the functionality of cash register machines, barcode scanners, plastic card payment terminals, skills in their practical application;
  • merchandising skills;
  • knowledge of the key properties of goods of various groups;
  • knowledge of pricing, merchandising, marketing, and warehouse accounting technologies.

True, employers are often willing to provide preliminary training, so the lack of special professional training is not always an obstacle to getting this job. However, a mandatory minimum still exists. That is, if, for example, knowledge of the basics of merchandising and marketing can be obtained through special training, then it is advisable to be able to use a computer already at the stage of writing a resume.

Resume of a salesperson-cashier: how to get a job

When studying an advertisement for a vacancy for a cashier salesperson, you need to pay attention not only to the list of requirements for the applicant. The content of the future resume, and sometimes the expediency of sending it, depend on many factors, and the amount of wages does not play a key role here.

First, a list of responsibilities: if they include the performance of functions that clearly do not correspond to the proposed position, it is better not to take risks. For example, too economical employers often try to assign the responsibility of negotiating with suppliers to the cashier salesperson, although in fact this should be done by a completely different specialist. And it’s not even a matter of a couple of extra moves - such a condition almost certainly means the prospect of actually working in several positions. Of course, for one salary.

Secondly, it makes sense to study the reputation of the employer and the store where you are supposed to get a job. Perhaps a few reviews posted on the Internet will be enough to look for another vacancy.

If there are no warning factors, you can start drawing up cashier salesman resume. The main task at this stage is to achieve an advantage over other applicants. Therefore, in addition to information indicating compliance with the stated requirements, it would not be superfluous to provide additional information about yourself. For example, if you have experience in related positions (sales consultant, controller-cashier), this must certainly be reported.

You should not remain silent about the documents in your luggage that indicate completion of various courses, trainings and other educational programs, even if they are not directly related to responsibilities of a salesperson-cashier: resume will attract more attention if it indicates, for example, that you have completed training on how to communicate productively with clients. This, at a minimum, will give the employer a reason to form an impression of the applicant as a person focused on personal and professional growth.

For those who are looking for work for the first time or have simply never held positions in the trade sector, it will help sample resume for cashier salesperson. Based on the corresponding request made on the Internet, it will be possible to select the most suitable copy. It is best to explore several options at once that best suit the potential job. If we are talking about a shoe or clothing store, the resume of a grocery supermarket cashier should not be taken as a basis - the specifics of the job responsibilities have very significant differences.

Salespeople are a sought-after and very common profession, which is not difficult to get a job in. Employees need to perform simple duties and training takes place at the expense of the company, but those working in trade do not always know their job description and use it.

Job descriptions for employees of an enterprise exist in all organizations; this document is of an organizational and legal nature and stipulates:

  • employee position;
  • rights;
  • responsibility;
  • assigns the basic functions and responsibilities to the employee.

This document is not mandatory for private enterprises and has organizational functions. Basically, it serves to make it easier to streamline the work of all department employees. The instructions are created for employees, workers, various specialists, as well as for managers.

How and by whom are job descriptions drawn up?

In order for the work in departments to be carried out clearly and correctly by managers, this document is drawn up; it describes:

  • all employee responsibilities;
  • staffing schedule for specific employees;
  • characteristics of positions and professions.

A correctly and competently drawn up job description about labor responsibilities helps resolve labor disputes and organize work as much as possible.

This document must be formed clearly, dynamically and quickly reflect the structural and organizational changes of the company. There are no optimal standards for drawing up this document. Therefore, it is quite difficult to develop, since with its help you must:

  • perform all necessary functions;
  • distribute responsibilities evenly among employees;
  • resolve various conflict situations within the organization.

Also, this document allows you to dismiss an employee and terminate his employment contract due to his incompatibility with his position.

Responsibilities for drawing up job descriptions for trade workers fall on the HR department. After careful preparation, this document is signed by the head of the organization and then it comes into force. The signed document is kept in the HR department and when a new employee is hired, it is given to him for signature in two copies, one of which remains in the employee’s hands.

Basic instructions for sales consultant

The main goal in the work of a sales consultant is to provide conditions for customers to select and pay for goods and achieve maximum sales volume. The sales consultant must:
have secondary specialized education;

  • have a pleasant, attractive appearance, be neat;
  • Be purposeful and interested in increasing sales.

The sales consultant must know and comply with:

  • all orders, orders, regulations and regulatory documents of the trading enterprise;
  • merchandising and standards;
  • product properties, quality characteristics;
  • all established prices;
  • information about companies – suppliers of the enterprise and manufacturers;
  • operating mode;
  • rules and methods for organizing customer service;
  • storage conditions;
  • methods of use;
  • be able to design display cases and basic labels;
  • have a clear knowledge of personal selling technology, labor legislation, occupational health and safety, sanitary and hygienic and fire regulations.

The responsibilities of sales consultants include:

  • arranging goods on shelves and filling them;
  • filling out price tags and labels;
  • checking and unpacking goods;
  • cleaning goods from contamination;
  • studying the characteristics of the product;
  • accounting;
  • inform the senior seller about the need for replenishment;
  • submit to higher positions.
  • interact with visitors as much as possible to make sales;
  • sale of goods;
  • provide all necessary consultations to customers on issues of availability, quality, range, shelf life, manufacturers, production technology;
  • provide assistance and make a presentation to the buyer demonstrating the product;
  • provide the buyer with all the necessary information about the company’s services and discounts;
  • clearly inform about payment and receipt of goods and their return, following corporate norms and values;
  • constantly improve your skills.

An employee can also make proposals for improving work, rights, wages and ensuring technical conditions.

Responsibilities of the cashier seller and main responsibilities

In addition to the seller’s responsibilities outlined above, the cashier salesperson must know:
procedure for conducting cash transactions;

  • registration of bank and cash documents;
  • keep records of funds;
  • comply with the rules for storing and processing consumable documents and securities;
  • keep records of cash balances and ensure their safety;
  • know and be able to keep a journal of a cashier-operator;
  • procedure for preparing cash reports;
  • forms of bank documents;
  • rules for operating cash register computers;
  • not to disclose information about storage, security, alarm, official assignments;
  • treat entrusted values ​​with care and exercise control over them;
  • draw up an inventory according to the order form;
  • pack and give the paid goods to the buyer;
  • fulfill job duties in a timely manner and transfer funds to collectors, guided by internal labor regulations (orders, instructions, instructions) and the Russian Federation Law “On the Protection of Consumer Rights”.

The seller-cashier bears financial responsibility for the inventory items and funds entrusted to him and is subordinate to senior management.

Roles and responsibilities of a senior salesperson

Basically, a senior salesperson can be an employee of an enterprise who has undergone a number of qualification advancements, as well as a newly arrived employee of another company in the same direction and with identical functions. The senior salesperson must coordinate and control the work of sales consultants and sales cashiers at their workplaces and organize the smooth operation of the store.

The Senior Salesperson must:

  • be energetic and sociable;
  • reports to the store administrator and higher positions;
  • have completed higher or secondary vocational education and work experience in this profession;
  • know merchandising;
  • basic standards and technical conditions;
  • have a clear knowledge of warehousing;
  • fundamentals of management and law;
  • fundamentals and norms of economics, labor organization;
  • basics of merchandising, ethics and psychology;
  • comply with Russian labor legislation;
  • rules of civil defense and safety, hygiene, fire safety; must evaluate, supervise, and control salespeople;
  • provide management with the necessary information; carry out the orders of the manager;
    draw up work schedules;
  • make proposals for improving the work of trading platforms and sales consultants;
    maintain and implement a friendly, welcoming atmosphere in the workplace;
    prevent conflict situations.

Just like salespeople, a senior salesperson must sell, arrange merchandise, and interact with customers to increase sales. Responsible for the quality level of implementation of all regulatory techniques by company employees and contributes to their development.

Distinctive features of working in the food sector

Sale of food products is a field of activity that includes the sale of food products. Running such a business should be taken seriously. Need to know:
all sanitary rules for trade in food products;

  • requirements for food products;
  • general trading rules;
  • features of sales of various groups of food products;
  • liability for violation of trade rules, sanitary requirements and standards.

The seller of food products must have a sanitary book and certificate, know and comply with:

  • admission procedure;
  • rules for establishing marriage;
  • range;
  • basic classifications, characteristics, norms, categories of all food products;
  • wear clean uniforms;
  • serve customers in accordance with the organization's policies;
  • monitor price tags and expiration dates of goods;
  • know all the regulations regarding what is prohibited from being sold and how to package it;
  • know all the innovations in the laws on trade in food products and study them;
  • know as much as possible all the information about the food products sold, storage conditions, manufacturing, contraindications, etc.
  • Constantly improve your qualifications within the enterprise on the basis of current laws.

The seller of food products bears administrative responsibility for violations that entail punishment in the form of a fine. And criminal liability in case of death. Therefore, the food seller must be very critical of his work and remember that the health of customers comes first.

What does it look like? Here you will find sample contracts.

Have you decided to open a grocery store from scratch? In this article you will learn how to do this step by step.

For a business to be successful, you cannot do without a competent business plan. you'll learn how to put it together for a grocery store.

Sellers of non-food products and their responsibilities

Non-food areas of activity include sales of household chemicals, furniture, jewelry, animals and plants, clothing products, perfumes, equipment, medicines and much more. The main requirements and responsibilities of sellers of non-food products include:
quality customer service;

  • focus on increasing sales levels;
  • informing buyers about the properties of the product;
  • pre-sale preparation of goods;
  • registration of all necessary documents for the goods;
  • compliance with sanitary standards in the workplace.

A seller of non-food products, like a seller of food products, must have a health certificate and undergo periodic medical examinations in accordance with the law, improve and develop their qualifications to provide more professional and efficient service to customers.

All sellers must know and comply with regulations, rules and government standards of the Russian Federation. Closely monitor innovations and comply with general requirements for the goods they sell.

In contact with